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What you'll do:

  • Troubleshoot production issues across database, application, and infrastructure layers.
  • Write SQL queries to investigate system behavior and support root-cause analysis.
  • Collaborate with engineering teams to resolve complex cases and maintain system performance.

What we're looking for:

  • At least 3 years of technical support experience in a SaaS or software environment.
  • Strong SQL skills and experience supporting production applications.
  • Ability to communicate complex technical issues clearly to clients and internal teams.

What we offer:

  • Fully remote work with autonomy and ownership.
  • Hands-on experience with Azure, SQL Server, .NET, Angular, and enterprise integrations.
  • Career development opportunities toward senior support, DevOps, or engineering roles.

Partner Company

This is a technical support role for a partner company delivering business-critical SaaS solutions to enterprise clients. The team is lean and collaborative, valuing initiative, accountability, and practical contributions.

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