Customer Success Manager

Customer Education & Research Enablement:

• Support customers in adopting Maze effectively and building confidence in their research practice.
• Advise on research methodologies, study design best practices, participant recruitment strategies, and insight analysis.
• Tailor guidance to customers across a wide research maturity range.

Portfolio Ownership:

• Own the post-sale relationship and renewal strategy for an Mid-upper commercial book across emerging EMEA accounts.
• Drive adoption depth, feature utilization, and long-term engagement across multiple teams and organizational levels.
• Fully own the renewal motion—pricing, quoting, negotiation, forecasting, and value narrative.

Executive & Strategic Guidance:

• Advise senior stakeholders on integrating continuous research into their product development processes.
• Guide customers through organizational change and research maturity acceleration, helping Maze become a central part of how they build products.
• Deliver strategic recommendations that tie Maze usage directly to business outcomes.