Patient Navigator

Patient Interaction:

• Answer and manage incoming calls in a professional and courteous manner.
• Greet patients warmly and assist them with inquiries or direct them to the appropriate department.

Patient Assessment:

• Conduct a thorough assessment of patients’ health concerns over the phone.
• Gather relevant medical history, symptoms, and other information to determine urgency and nature of the issue.
• Determine appropriate level of care and guide patients to suitable healthcare resources.

Communication:

• Relay messages and information between patients and healthcare teams.
• Collaborate with staff to ensure seamless communication within the health network.