Customer Solutions Representative

What you will be doing:

• Delivers a consumer experience that drives unsolicited, positive “word of mouth” advertisement for Master Lock
• Manages inbound calls from consumers to resolve product and technical support issues.
• Efficient use of technology to assist consumers with identification of product, explanation of resolution, and technical support and instruction for repair and/or installation of service kit or product.

Qualifications:

• High School diploma or equivalent required.
• 2 years experience in a contact center or other fast-paced customer service environment required.
• Excellent professional communication skills required, both verbal and written

Additional Information:

• The base salary range for this role is: $37,000 USD.
• In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan.
• At Fortune Brands, we support the overall health and wellness of our associates by offering comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs.