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What You’ll Do:
- Respond swiftly and professionally to customer inquiries.
- Troubleshoot customer issues, escalating complex cases when necessary.
- Maintain organized records of interactions in our CRM.
Who We’re Looking For:
- Clear, professional, and friendly communication skills.
- Quick-thinking and effective problem resolution.
- Meticulous documentation of customer interactions.
ModSquad
ModSquad has been reinventing the Customer Experience Services industry since 2007, offering customer support, content moderation, trust and safety, community management, and social media services. They are a primarily remote company that works with startups and Fortune 500 companies, supporting over 50 languages in more than 90 countries.