Ensures that customer orders are appropriately entered into the order management system. Measures product demand or prepares forecasts based on pending or historical orders. Provides customer services relating to sales, sales promotions, installations and communications.
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Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing. Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing. Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions.
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Lead the Order Ops team within the GTM organization, ensuring accurate and timely processing of customer quotes and orders. Ensure compliance with internal business policies and operational excellence to support sales growth. Collaborate cross-functionally with GTM, Finance, and Legal teams.
Dragos is dedicated to arming customers with best-in-class technology, threat intelligence, and services to protect their systems effectively and efficiently.