Responsible for order intake and management of customer’s web based, email, EDI or faxed POs from receipt to invoicing. Provides professional and timely responses to incoming requests related to order status updates, service requests/requirements, pricing inquiries, documentation needs, and invoicing. Serves as a solution provider delivering prompt attention to customers, supplying resolution to existing challenges, and offering alternative solutions.
Ensures that customer orders are appropriately entered into the order management system. Measures product demand or prepares forecasts based on pending or historical orders. Provides customer services relating to sales, sales promotions, installations and communications.
At Allegion, they help keep the people you know and love safe and secure where they live, work and visit.
Process customer replacement requests and ensure accurate tracking in the system.
Provide clear instructions to customer support & customer success on return procedures.
Assist Sales and Fulfilment teams through quote to cash process.
Motive empowers those in physical operations with tools for safety, productivity, and profitability, offering a unified system for managing various operational aspects. They serve nearly 100,000 customers, from Fortune 500 enterprises to small businesses across diverse industries, promoting a culture of innovation and impact.
Lead the Order Ops team within the GTM organization, ensuring accurate and timely processing of customer quotes and orders. Ensure compliance with internal business policies and operational excellence to support sales growth. Collaborate cross-functionally with GTM, Finance, and Legal teams.
Dragos is dedicated to arming customers with best-in-class technology, threat intelligence, and services to protect their systems effectively and efficiently.
Lead a global support organization of onshore specialists and offshore BPO agents.
Develop and leverage KPIs to drive improvements in efficiency, resolution quality, cost per ticket, agent productivity and customer satisfaction.
Act as the frontline VOC function, surfacing key themes to Marketplace, Product, and Executive teams, helping shape the future of our category-defining service
Order.co is a B2B Ecommerce Platform that simplifies purchasing and transforming how businesses connect with vendors through our marketplace.