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Administrative Tasks
Key Responsibilities:
- Own and resolve escalated tickets from Level 1 through to resolution.
- Troubleshoot Windows Server environments (AD, DNS, DHCP) and Microsoft 365 (Exchange, identity, MFA).
- Diagnose networking issues (LAN/WAN, VLANs) and implement firewall changes.
- Validate and troubleshoot backup and DR solutions (Datto, Cove, Veeam).
Skills & Experience:
- Proven MSP experience as a Level 2 or Escalation Engineer.
- Strong hands-on skills with Windows Server, Microsoft 365, networking, and firewalls.
- Confident with full ticket ownership and root-cause analysis in a fast-paced environment.
Application Process:
- Your contact details will be stored for future opportunities and you will be subscribed to newsletters.
- AI tools may assist in reviewing applications, but final hiring decisions are made by humans.
- You may unsubscribe from communications at any time.
Colombo IT
Colombo IT is an IT services company specializing in Managed Service Provider (MSP) solutions for clients. The company operates in a fast-paced, technical environment with a team-oriented culture focused on mentorship and process discipline.