Source Job

Global

  • Own and resolve escalated technical tickets from Level 1 through to resolution, focusing on root-cause analysis.
  • Troubleshoot and support Windows Server, Microsoft 365, networking, firewalls, and backup/DR solutions.
  • Mentor Level 1 engineers, create documentation, and proactively identify risks to improve system stability.

Windows Server Microsoft 365 Networking Firewalls

20 jobs similar to Level 2 Engineer (Escalations)

Jobs ranked by similarity.

US

  • Make outbound and take inbound calls from individuals interested in enrolling at University of Arkansas Grantham.
  • Present information to students and families about educational opportunities, admission, transfer of credit, financial assistance, and university policies and requirements.
  • Manage communication via telephone, text message, and/or electronic mail with prospective students through all stages of the recruitment and admission process.

The University of Arkansas Grantham provides accessible and affordable online education. They offer over 50 fully-online degree and certificate programs to adult learners in Arkansas, across the country, and around the world.

US

  • Own the full lifecycle of new site expansion processes.
  • Serve as the central coordinator for all expansion activities.
  • Ensure every new location is launched on time and ready to deliver excellent care.

AbriCare delivers excellent care. They value Awareness, Empowerment, Belonging, and Imagination.

$1,000–$1,000/mo
Global

  • Create and publish AI-generated video content across TikTok and Instagram Reels.
  • Manage accounts with a distinct voice, and stay ahead of the curve as the GenAI content landscape evolves fast.
  • Write platform-optimized captions that match each account's voice across topics like news, politics, and culture.

Vocal Media is fostering AI-themed accounts on platforms like TikTok and Instagram. They are dedicated to cultivating leaders, policies, and a team culture that embraces diversity and enhances equity.

$155,000–$175,000/yr
US

  • Deliver technical product demonstrations tailored to client needs.
  • Partner with sales teams to qualify prospects and build proof-of-concepts.
  • Gather requirements from prospects and coordinate with internal teams.

Lumin Digital is a trailblazer in digital banking solutions, driven by its unique approach to technology, service, and people. Employees thrive on curiosity and innovation with a culture that fosters trust, respect for diverse perspectives and talents, and boldness in pursuing innovative paths.

US

  • Support all lines of insurance processing, including generating enrollments and performing administrative tasks based on member inquiries.
  • Handle member inquiries and provide resolution to problems, delivering service with Speed, Accuracy, and Style.
  • Enroll members in coverage as opportunities are presented and assist in the resolution of insured and member complaints.

AAA Life is a respected American brand that has been focusing on Life Insurance and Annuity Products since 1969, with over 1.8 million policies. It embraces a diverse, equitable, inclusive culture where all associates can use their unique talents to influence, innovate, and thrive.

$45,000–$65,000/yr
US

  • Recommend and book hotel accommodations based on client preferences and travel needs.
  • Manage client communication, changes, special requests, and confirmations to ensure satisfaction.
  • Stay updated on hospitality trends and maintain accurate client and booking records.

Destination Knot is a travel company dedicated to helping clients plan seamless hotel stays and personalized travel experiences. It offers a supportive team culture focused on development and success for its employees.

$210,000–$235,000/yr
United States

  • Oversee full-cycle accounting, including month-end close and financial reporting for complex business segments.
  • Drive technical accounting rigor for M&A activity and ensure compliance with healthcare-specific standards.
  • Implement process improvements and provide leadership to a small accounting team to foster a proactive culture.

It is a multi-channel healthcare platform that is majority owned by a top middle market private equity firm. The company has an entrepreneurial culture and is planning for significant growth through acquisitions and organic expansion.

US

  • Own and evolve Goodway Group’s positioning, messaging, and market narrative.
  • Build and lead a commercial marketing engine that strengthens sales enablement.
  • Assess and evolve the marketing operating model to improve speed, quality, and efficiency.

Goodway Group is a remote-first media and marketing services firm with a 90+ year history. They are a leading data-driven and technology-enabled digital media and marketing services firm with teams in the U.S. and the UK.

$63,375–$105,625/yr
US

  • Support segmentation updates, manual data uploads, audience list refreshes and QA within Braze.
  • Support execution of ongoing member‐engagement campaigns (launch, monitoring, optimization).
  • Coordinate communications reviews with external partners (virtual-care, navigation programs, vendor support) including scheduling reviews, collecting assets, ensuring brand/tone alignment.

Gravie's mission is to create health benefits that actually benefit small and midsize businesses and their employees. With innovative benefit solutions and services, they are developed and delivered by a diverse group of unique people.

$130,000–$155,000/yr
Global

  • Lead the development and execution of project strategies for Forest Resilience Bonds and other conservation finance projects.
  • Manage relationships with external partners and stakeholders to ensure project success and navigate conservation finance complexities.
  • Coordinate team efforts to align goals and achieve strategic outcomes while advising on complex project management with a focus on innovative solutions.

They focus on launching innovative conservation finance projects for ecological restoration. The company fosters a collaborative environment and the job posting indicates the role is posted on behalf of a partner company.

$53,000–$58,000/yr
US

  • Coordinate care with primary care provider and consulting psychiatrist.
  • Track patient symptoms with measurement tools and meet with patients.
  • Deliver evidence-based treatments like motivational interviewing.

April Health delivers virtual behavioral health services to patients in the United States. Through the Collaborative Care model, April Health enables access to behavioral health services through healthcare providers that patients already know and trust.

$180,000–$220,000/yr
US

  • Own and evolve a tool-agnostic analytics layer, designing scalable datasets with dbt and Snowflake to transform raw data into trusted metrics.
  • Partner with analysts and stakeholders to define metrics, enable self-service analytics, and deliver insights impacting product and business decisions.
  • Drive data quality at scale by implementing testing and monitoring frameworks, and build AI-powered analytics systems like AI-driven support ticket classification.

Luxury Presence builds an AI growth platform for real estate agents and brokerages. It is a Series C startup with over 18,000 client businesses, backed by top investors like Bessemer Venture Partners, and has a team culture that is agile, tenacious, and collaborative.

$2,700–$3,240/mo
Global

  • Manage Five9 user profiles, skills, campaigns, and IVR scripts.
  • Utilize SQL to query, manage, and audit contact center data.
  • Resolve platform issues, connectivity problems, and integration errors.

I am sorry, but I am unable to find enough information about the company from this job description to fulfill this request. I need more context to provide an accurate company description.

$90,000–$150,000/yr
US 3w PTO

  • Manage a defined book of business consisting of potential Verifications Services Mid-Market Clients.
  • Engage with C-level executives and decision-makers to understand their challenges.
  • Exceed sales targets by identifying new business opportunities, negotiating contracts, and closing deals.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries and our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com.

Africa

  • Lead centralized rollout of the FA cohorts, including onboarding, live sessions, milestone management, and grading.
  • Coordinate decentralized delivery of the incubator program across cities, providing central support tools and frameworks.
  • Define and track cohort-level KPIs: show-up, activation, milestone completion, graduation, and learner quality.

ALX Africa is a non-profit organization under the ALX Foundation. They provide world-class tech skills training and career acceleration programs to bridge the digital divide and create a generation of innovative leaders, aiming to empower 2 million Africans by 2030.

US Unlimited PTO

  • Perform technical research on customer issues, analyze data, and provide context to development teams.
  • Resolve configuration-based defects and manage custom report and data extract requests.
  • Act as a technical liaison between Implementation, Development, and Product Management to resolve high-impact issues.

Nextech is a leader in providing specialty healthcare technology solutions. The company is committed to hiring and retaining talent through competitive rewards and fosters a culture of diversity and inclusion.

Global

  • Own Welltech's intellectual property portfolio and lead legal support for AI-driven product initiatives.
  • Protect Welltech's IP assets, manage infringement risk, and ensure AI features and data practices are built on sound legal foundations.
  • Operate at the intersection of technology law, product innovation, and regulatory change.

Welltech is a global company with Ukrainian roots with a mission to move everybody to start and stay well for life. With five hubs and a remote-friendly team of 700+ professionals, they continue to scale rapidly, empowering millions to transform their lifestyles and unlock their wellness journeys.

Global

  • Design, develop, and maintain high-quality applications using React
  • Significantly influence technical decisions, contribute to technical strategy discussions, and shape product/domain decisions with an expert understanding of engineering best practices
  • Mentor junior and senior engineers and provide constructive feedback

Kraken is a mission-focused company rooted in crypto values and is on a mission to accelerate the global adoption of crypto, so that everyone can achieve financial freedom and inclusion. As a fully remote company, Kraken has Krakenites in 70+ countries who speak over 50 languages.

Global Unlimited PTO

  • Lead the world-class engineering organization (~50 people) to deliver innovative products and delight customers.
  • Helm the technical vision, develop Engineering leaders, and define and execute an AI strategy.
  • Ensure the product is performant, secure, and reliable, focusing on code modernization for high-velocity product improvements.

Help Scout's mission is to help businesses delight more customers. They are a fully remote company with over 130 employees worldwide, crafting beautiful products and focusing on a balance between profit and purpose as a Certified B Corporation, pledging 1% of equity back to the community.

Europe

  • Manage and grow Oterra’s customer and distributor portfolio in France.
  • Develop new business opportunities and long-term projects.
  • Act as the technical point of contact for accounts, ensuring customer satisfaction and problem resolution.

Oterra is the global leader in naturally sourced colors for food, beverages, dietary supplements, and pet food. With over 140 years of expertise, they believe nature got it right the first time and have a fast-growing, international team.