Pre-Licensed Customer Service Representative

Responsibilities:

• Resolve high-level consumer issues and support policy holders with billing and policy adjustments.
• Use excellent decision-making and innovation to adhere to guidelines while handling complex concerns.
• Provide recommendations and collaborate with teams to achieve performance goals.

Qualifications:

• High school diploma and 6+ months of customer service experience, with typing skills of 25 WPM.
• Comfort with Windows-based systems and openness to feedback within a structured shift schedule.
• Strong organizational, analytical, and emotional intelligence to prioritize tasks under pressure.

Work Environment:

• TP invests in employee growth through paid training for state insurance licensing and career advancement.
• The role supports a balanced high-tech and high-touch approach to make interactions simpler and safer.
• A remote setup requires reliable internet, a quiet workspace, and engagement in wellness programs.