The Director of Client Success is a senior leader responsible for strategic direction, operational excellence, and team leadership of the Client Success function.
This role owns executive-level relationships across the client portfolio, driving revenue growth and retention strategy.

Key Responsibilities:

Manage multi-stakeholder relationships and ensure alignment on goals and delivery outcomes.
Own revenue growth and retention strategy, partnering with Sales and Product to maximize lifetime value.
Design and lead strategic QBRs and ABRs tailored to executive audiences.

What We Look For:

Experience in client-facing environments with performance-based or outcome-driven partnerships.
Ability to build strong client relationships and demonstrate measurable value.
Proven track record of supporting successful business outcomes.

Drips

Drips helps organizations build stronger customer relationships through personalized, two-way conversations at scale. Our team is dedicated to accountability, continuous learning, and outcome ownership.

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