Senior Service Desk Engineer

Responsibilities:

• Support Microsoft 365, Entra ID, Intune, Defender, Teams, and SharePoint Online.
• Respond to security incidents including phishing, malware, and compromised accounts.
• Maintain documentation, knowledge base articles, and standard operating procedures.

Qualifications:

• 5+ years of Service Desk, Help Desk, or Managed Services experience.
• Strong knowledge of Windows, macOS, iOS, Android, and cloud platforms.
• Familiarity with ITSM platforms like ConnectWise, ServiceNow, or HaloPSA.

Preferred Qualifications:

• Associate degree in IT or equivalent experience.
• Certifications such as CompTIA A+, Network+, Security+, or Microsoft Fundamentals.
• Exposure to scripting and automation tools like PowerShell or Python.