Serve as the escalation point for complex incidents and requests across the IT support team, troubleshooting issues with Microsoft 365, Windows, macOS, and remote connectivity.
Manage the endpoint lifecycle including provisioning, configuring, and maintaining laptops and mobile devices for a distributed workforce.
Administer Microsoft 365, Active Directory, and Entra ID, and support Microsoft Intune operations for app deployment and endpoint policies.
Sterlington PLLC is a full-service law firm focusing on complex corporate, litigation, executive compensation, and private wealth matters. The firm emphasizes the economics as well as the legal aspects, serving founders, senior executives, and UHNWIs.
Provide advanced technical support for M365 and Azure environments, managing service requests, alerts, and maintenance tasks according to established processes.
Collaborate with senior technical leadership to drive automation, improve service delivery, and ensure secure, reliable IT operations.
Communicate clearly with customers and vendors, documenting changes and educating stakeholders on IT best practices.
This company is a professional managed IT services provider that helps businesses maximize technology value through reliable, process-driven IT support. They foster a collaborative culture focused on continuous improvement and customer service, working with a dedicated team in a managed services environment.
Own Azure infrastructure, Microsoft 365, and Entra ID as the primary cloud engineer.
Manage endpoint/mobile devices, IAM lifecycle, and automate IT processes with PowerShell and Graph.
Build cybersecurity operations, support incident response, and serve as final escalation for complex IT support.
WRA is an employee-owned environmental consultancy of planners, engineers, and scientists. With a distributed 100-person workforce, it fosters an ownership mindset and invests in systems and flexible policies to support staff engagement and sustainable work-life balance.
Provide Level 2 technical support, troubleshooting complex issues across diverse customer environments.
Manage service tickets, prioritize incidents, and ensure timely resolution or escalation.
Maintain detailed documentation and collaborate with customers and colleagues to ensure service continuity.
Dijital Team is an established Australian technology and managed services provider. It delivers comprehensive technology solutions and fosters a collaborative culture focused on employee development and innovation.
Handle escalations from Tier 1, lead incident response, and resolve issues within SLAs.
Administer Microsoft Entra ID, Microsoft 365, and endpoint management for macOS and Windows.
Automate manual work using PowerShell, shell scripting, Power Automate, and support IT projects and audits.
Totara is a global learning platform trusted by more than 1,500 organizations and 21 million users worldwide. We help organizations build workforce readiness through flexible learning, compliance, and talent development solutions for complex and highly regulated environments across public and private sectors.
Strengthen identity security and manage security tools including Microsoft Entra ID, Defender XDR, and Sentinel.
Own vulnerability management, incident response, and third-party vendor security risk programs.
Align security program with NIST CSF 2.0, CIS Controls, and SOC 2 Type II audits.
BCC Software develops innovative software and data solutions that power critical customer communications for organizations across North America. With more than 45 years of industry leadership, they combine deep postal expertise with modern technology to help customers streamline operations and improve efficiency.
Own and resolve Tier 3 incidents across hardware, software, identity, and infrastructure.
Lead end-to-end delivery of enterprise projects, including migrations, upgrades, and modernization.
Design and support Microsoft Azure, AWS, Microsoft 365, and on-premises systems with security and automation.
Re:Build Manufacturing operates an advanced manufacturing platform that partners with industrial companies to bring products from concept to production in aerospace, defense, medical, energy, and robotics. The company emphasizes employee ownership and a culture guided by 'The Re:Build Way,' aiming to create meaningful jobs across America.
Provide exceptional customer support in a fast-paced remote Managed Services Practice.
Remotely troubleshoot and resolve client requests involving end-user hardware, software, and cloud services.
Provide operational support for Windows, Mac, Linux, Microsoft 365, Azure, networking devices, and mobile devices.
CyberSheath is a Security and IT Managed Services Provider focused on cybersecurity services for the Defense Industrial Base. They are a fast-growing company with a self-motivated, out-of-the-box culture where employees are self-starters and willing to wear many hats.
Lead the migration of key services into M365, keeping tenants aligned with firm security and risk standards, and partner with IT Operations, Security, Risk, and Applications teams.
Administer Exchange Online, Entra ID, and mobile devices on Intune, supporting Teams, SharePoint, and OneDrive collaboration.
Support Purview and Defender implementations, run root cause analysis on cloud performance issues, and document services managed.
Wilson Sonsini is the premier legal advisor to technology, life sciences, and growth enterprises worldwide, representing over 300 public enterprises and 3,000 private companies. The firm has approximately 1,100 attorneys in 17 offices globally, fostering an entrepreneurial spirit and team-oriented approach with a commitment to diversity and work/life balance.
Provide Azure cloud support and manage network platforms, firewalls, VPNs, and load balancing.
Act as an escalation point for incident management following ITIL best practices and ensure client service delivery.
Implement automation with PowerShell, Bicep, and CI/CD, and manage Windows/Linux servers and hypervisors.
Atmosera empowers businesses with modern technology and human expertise across Azure, data, AI, DevOps, and security. As a Microsoft Partner with seven specializations and a member of MISA, the company delivers integrated cloud solutions.
Field incoming help requests from end users via telephone, e-mail, and chat, prioritizing and documenting issues.
Troubleshoot and resolve client computer and account issues using diagnostic tools and escalate as needed.
Record, track, and document problem-solving processes to ensure accurate reporting and prevent future issues.
Cyber Advisors provides technology consulting and managed services to a dynamic customer base, focusing on growth and learning. The company emphasizes a healthy work-life balance and a collaborative, team-oriented culture with opportunities for career advancement.
Provide security support for infrastructure and end-user systems, including macOS endpoints and cloud environments.
Manage AI governance, vulnerability management, and endpoint security across a global remote team.
Handle vendor security assessments, audit observations, and third-party app reviews.
Gurobi Optimization empowers customers to expand their use of mathematical optimization technology for smarter decision-making. They are a small company with employees across 16 countries, fostering a collaborative and innovative culture.
Take senior, hands-on ownership of the cloud services environment, ensuring it is secure, reliable, and continuously improving.
Manage and maintain Microsoft Azure, Microsoft 365, and Cisco Meraki, supporting modern ways of working and delivering high-quality internal technology services.
Drive incident resolution, root-cause analysis, automation, backup, and disaster recovery readiness while supporting the transition from on-premises infrastructure to full cloud operation.
Babble is a Customer Experience-led growth business and a leading UK cloud solutions provider, specializing in Microsoft Modern Work, cybersecurity, contact centre technology, mobile solutions, and connectivity. With thousands of customers, they operate as a dynamic, home-based team that celebrates annual company events and supports flexible working.
Lead IT operations as the in-house Microsoft expert, turning strategy into delivered work across identity, endpoint, and SaaS platforms.
Own Entra ID architecture, security posture, and automation, including identity lifecycle, SSO, and compliance controls like CMMC Level 2.
Support ~230 team members in a distributed workforce while mentoring the IT Administrator and staying hands-on daily.
Blackpoint Cyber provides world-class cybersecurity threat hunting, detection and remediation technology, founded by former NSA cyber operations experts. The company is in hyper-growth mode with roughly 230 team members, a recent $190M Series C, and a remote, high-ownership culture.
Receive and record incidents, service requests, and inquiries via approved support channels.
Troubleshoot DCIPS Future application issues, user access, and connectivity using standard procedures.
Document symptoms, escalate unresolved issues, and track tickets through resolution.
DecisionPoint Corporation provides IT solutions and support to government clients, including the Department of Defense. The company is an Equal Employment Opportunity and Affirmative Action employer that values diversity and inclusion.
Lead, mentor, and support a team of service desk engineers to maintain high performance and service quality.
Ensure service requests and incidents are resolved efficiently within SLAs, acting as an escalation point for complex technical issues.
Drive continuous improvement in service operations, documentation, and team performance within an MSP environment.
They are an established technology services provider delivering managed IT services and technical support to clients. They value reliable service delivery, strong technical capabilities, and continuous improvement, with a culture that supports distributed teams and professional development.
Provide remote IT support through a shared inbound call queue, assisting users across multiple clients with a broad range of technical issues.
Work across technologies and support needs, developing a well-rounded skill set that supports continued growth within Atlas Technica.
Manage support queries using a ticketing system while adhering to strict change control procedures.
Atlas Technica provides IT management, user support, and cybersecurity for hedge funds and investment firms. Founded in 2016, it is a rapidly growing, collaborative organization that values ownership, execution, growth, and camaraderie.
Provide remote IT support, resolving workstation, server, M365, and networking issues independently.
Participate in on-call rotation for after-hours and weekend support of client operations.
Escalate complex issues, maintain high service quality, and drive client satisfaction.
Intelligent Technical Solutions is an IT support and managed services provider offering remote technical assistance to clients. The company is a dynamic and growing organization emphasizing customer service, collaboration, and a strong cultural fit.
Monitor, triage, and resolve security alerts in Microsoft Defender XDR and Sentinel.
Lead incident response end-to-end and maintain ISO 27001 documentation and audits.
Administer IAM, PAM, and patch management to enforce least privilege and compliance.
Appen is a leader in AI training data, specializing in human-generated data to train, fine-tune, and evaluate models across generative AI, LLMs, computer vision, and speech. With over 1 million contributors in more than 200 countries, the company fosters a culture of innovation, collaboration, and humility.
Support security, privacy, and governance activities across the Microsoft 365 cloud suite.
Assist with data readiness, Microsoft Purview integration, and management of user permissions and audit logging.
Collaborate with technical teams to identify, mitigate, and document risks and security changes.
ARSIEM Corporation provides support to multiple agencies across the United States Government. They have an experienced workforce of qualified professionals committed to providing the best possible support.