Patient Navigator

Patient Interaction:

• Answer and manage incoming calls in a professional manner.
• Greet patients warmly and assist with inquiries.
• Direct them to the appropriate department.

Patient Assessment:

• Conduct thorough health concern assessments via phone.
• Gather relevant medical history and symptoms.
• Determine the urgency and nature of the medical issue.

Communication:

• Relay messages between patients and healthcare teams.
• Collaborate with staff to ensure seamless communication in the health network.