Manage inbound customer requests for custom jewelry pieces and serve as the primary point of contact for assigned accounts.
Gather and clarify customer requirements, review submissions, and translate needs into actionable internal instructions.
Coordinate with production, CAD, and operations teams to track order progress and ensure smooth execution from design to delivery.
Frontier is a subsidiary of Fresh Prints, a New York-based fully remote company that helps businesses grow cross-functional teams abroad. The company has over 380 employees and has placed over 800 hires across 50 US-based startups and high-growth companies.
Manage customer accounts and serve as primary point of contact throughout the custom jewelry design and manufacturing lifecycle.
Coordinate with internal teams to ensure accurate order execution and timely delivery, while advising customers on design options and pricing.
Monitor order progress, maintain accurate records, and contribute to continuous process improvements.
The company is a partner in the custom jewelry design and manufacturing industry, serving clients across the United States. It is a fast-growing international business with a collaborative, technology-driven work environment and cross-functional global teams.
Develop and nurture relationships with clients to ensure successful campaigns.
Be a trusted advisor on our DemandFactor offerings.
Collaborate with internal experts and sales to deliver excellent results.
We are a demand generation company that helps clients achieve successful campaigns through our DemandFactor offerings. Our team is collaborative and tech-savvy, focused on building strong customer relationships.