Account Manager / Customer Success Manager (Jewelry Industry)

Accountabilities:

• Manage assigned customer accounts and serve as the primary point of contact throughout the custom jewelry design and manufacturing lifecycle.
• Respond to customer inquiries via email, phone, and messaging platforms while delivering a responsive, professional, and high-touch customer experience.
• Coordinate closely with CAD, production, and operations teams to ensure accurate execution of customer orders and timely project delivery.

Requirements:

• Minimum of 2 years of experience in customer success, account management, client services, operations, or a similar customer-facing role.
• Excellent written and spoken English with the ability to communicate confidently and professionally with US-based customers.
• Strong organizational skills with exceptional attention to detail and the ability to manage multiple customer projects simultaneously.

Benefits:

• Fully remote position based in India.
• Opportunity to work directly with international customers in the jewelry and luxury products industry.
• Collaborative, technology-driven work environment with cross-functional global teams.