Customer Success Manager (Jewelry Industry)

About the Role:

• Manage customer relationships and guide clients through custom jewelry design and manufacturing process.
• Serve as primary point of contact for customers, clarifying design requirements and coordinating with production teams.

Key Responsibilities:

• Manage inbound customer requests and communicate via email, phone, and messaging.
• Translate customer requests into actionable instructions for internal teams.
• Track order progress from design through manufacturing and delivery.

Ideal Candidate Profile:

• Friendly, empathetic communicator who enjoys building relationships.
• Highly organized and able to manage multiple projects with tight deadlines.
• Comfortable balancing customer expectations with operational constraints.