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Role:
- Lead IT support for a remote-first, global blockchain company.
- Manage one End User Support Engineer and act as escalation point.
Responsibilities:
- Mentor team, drive AI automation, improve ticket workflows.
- Own IT procurement and vendor relationships.
- Ensure reliable IT systems and collaborate with SRE and Security.
Benefits:
- Competitive pay, tokens, remote work, flexible hours.
- Retreats, work laptop, and growth in Web3 ecosystem.
Parity
Parity builds core blockchain infrastructure, including Polkadot and Kusama, to enable a more secure and decentralized web. Our remote-first, global team develops open-source software, with a culture of autonomy, collaboration, and continuous learning.