Senior Support Specialist
Benefits
Unlimited PTO
Similar Jobs
See allTechnical Solutions Analyst
PointClickCare
US
SQL Server
APIs
JavaScript
Technical Support Analyst 1
Experian
Global
Technical Support
Troubleshooting
CRM
Support Analyst I, Customer Success Operations
SmarterDx
US
Jira
SQL
Senior Technical Support Engineer
Aiwyn
Global
SQL
ETL
APIs
Sr. Lead Solutions Engineer
Included Health
US
SQL
Technical Account Management
Communication
What You’ll Do:
- Troubleshoot complex software applications and systems.
- Communicate with clients professionally and clearly.
- Manage and prioritize complex tasks effectively.
What you’ll bring:
- Address clients' technical questions and issues with speed and professionalism.
- Troubleshoot and provide step-by-step solutions.
- Share and collaborate with cross-functional teams to nail the fix.
Strategic Collaboration:
- Work closely with several departments to provide the best experience to customers.
- Act as technical leader and peer mentor in resolving complex software challenges.
- Inform product development and enhance usability.
Rater8
Rater8, the healthcare industry’s leader in reputation management, helps medical practices establish pervasive online visibility. Based in the United States, rater8 is a rapidly growing healthtech innovator, serving over 25,000 providers at practices and hospitals of all sizes and specialties, and providing unlimited career growth and pay opportunities for its employees.