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Responsibilities:
- Responding to customer queries via Zendesk
- Documenting issues and customer feedback
- Work closely with other departments
Qualifications:
- 5+ years of experience handling Underwriting and Fraud tasks
- MS Excel knowledge is a must, SQL preferred
- Experienced in customer-facing roles
Skills:
- Superb communication and problem-solving skills
- Deep investigative skills
- Great organizational skills
Aven
Aven is reinventing the credit card with its asset-securing platform, offering lower APRs. They are backed by notable investors and combine technology and finance expertise to create an efficient product experience.