Director, Customer Success (CoE)

About the company:

• We're on a mission to improve healthcare by making every diagnosis more accurate.
• We combine clinical expertise, advanced AI, and one of the industry's largest radiology quality datasets to detect disease earlier.

About the role:

• We're seeking a Director of CoE Customer Success to be the face of our CoE business.
• You will own the narrative, prove our ROI, report on performance, and drive Net Revenue Retention across a portfolio of prestigious accounts.
• This role involves periodic travel to meet customers in-market and attend industry events.

Requirements:

• 10+ years of progressive experience in Customer Success, Account Management, or enterprise consulting within employer benefits, digital health, or health plan space.
• Proven track record of managing and growing jumbo, self-funded employer accounts (Fortune 100/500).
• Deep understanding of how benefits leaders at jumbo employers think, act, and measure success.

Benefits:

• Comprehensive medical plans with one option covering 100% of premiums for you and dependents.
• Flexible Time Off and 16 company-wide holidays.
• 401(k) Retirement Plan, Annual Professional Development Stipend, and Wellness Stipend.