Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
Develop and execute strategic account plans for health system partners and executive stakeholders.
Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.
Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.
Develop and execute strategic account plans and quarterly business reviews to drive customer value and ROI.
Forecast renewals, identify risks, and maintain strong customer retention and growth rates in partnership with Account Executives.
Partner with global enterprise customers to ensure 6Sense adoption, generate positive ROI, and expand lifetime value.
6sense is a predictive intelligence platform that helps B2B marketing and sales teams accelerate growth through data-driven insights. The company fosters a people-first culture with values of teamwork, curiosity, and ownership, employing a diverse and collaborative workforce.
Manage a portfolio of public-sector customer accounts, driving adoption and measurable outcomes.
Serve as the primary point of contact and trusted advisor to customer stakeholders.
Lead business reviews focused on engagement, ROI, and long-term value.
Virta Health is on a mission to reverse metabolic disease in one billion people. They have raised over $350 million from top-tier investors and partner with large health plans, employers, and government organizations.
Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.
PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.
Drive customer success for strategic health system members, focusing on adoption, retention, and revenue growth.
Build multi-threaded relationships at mid and C-suite levels, and document validated ROI for each account.
Analyze data trends, present insightful recommendations, and act as the internal quarterback for customer coordination.
Premier, Inc. is a technology-driven healthcare improvement company serving two-thirds of U.S. healthcare providers. It is a large organization with a culture focused on collaboration and transformation, recognized as a Best Company to Work For by U.S. News & World Report.
Drive enterprise expansion across CaptivateIQ's highest-potential accounts with deep account planning discipline.
Self-generate pipeline through proactive multi-threading and run structured cross-sell plays for Sales Planning and Catalyst AI.
Lead and leverage a coordinated motion including a BDR and AI SDR to build world-class enterprise expansion playbooks.
CaptivateIQ is the leading Sales Performance Management solution, recognized by Forrester and G2, and trusted by customers including Affirm, Gong, and Figma. With backing from Sequoia, Accel, ICONIQ, Sapphire Ventures, and other leading investors, the company is on a mission to enable every company to improve their return on incentives and sales planning, and has been recognized by Glassdoor and Comparably as a best place to work.
Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.
Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.
Build and maintain trusted C-suite relationships and drive measurable value realization.
Lead renewal and expansion strategy by identifying upsell opportunities.
Influence product roadmap and internal strategy as the voice of the customer.
Arkestro uses AI and game theory to optimize enterprise procurement negotiations. As a hyper-growth startup, it values ownership and thrives on complexity.
Lead, coach, and develop a team of Customer Success Managers for Commercial and SMB segments.
Own portfolio health and retention, using account health signals to prioritize team efforts.
Partner with Sales, Renewals, and Deal Desk to manage renewals and expansion opportunities.
Spring Health is a global mental health company focused on eliminating barriers to mental health through an AI-native platform. With outcomes validated by JAMA, the company reaches over 170 million people worldwide and fosters a culture of innovation and inclusivity.
Own client performance reporting, building recurring packages and performance-review materials from analytics data.
Translate performance data into actionable narratives for health plan and provider executives, ensuring disciplined distinctions between submitted and closed.
Support growth by identifying expansion opportunities and building business cases for additional services and populations.
Covera Health improves healthcare by making every diagnosis more accurate using clinical expertise, AI, and radiology quality data. Backed by Insight Partners, the company supports nearly 6 million people across Fortune 100 employers and national health plans, with a culture of ambitious, meaningful work.
Lead and optimize the mid-market customer segment, overseeing a team of 6-8 Customer Success Managers to drive adoption, retention, and growth.
Develop and execute strategies to improve renewal rates, drive cross-sell revenue, and optimize customer health metrics with data-backed updates.
Serve as executive sponsor for key accounts, manage cross-functional collaboration with Product, Sales, Support, and Engineering, and champion AI adoption.
Dscout builds a flexible UX research platform trusted by top brands in finance, healthcare, consumer goods, and tech. The team is passionate, empathetic, and curious, prioritizing learning, sharing, and building a diverse and inclusive culture.
Drive customer retention and account growth across a portfolio of mid- to high complexity accounts.
Lead strategic planning sessions, business reviews, and customer onboarding milestones.
Promote customer advocacy and identify upsell or expansion opportunities.
AvaSure is a pioneer and expert in inpatient telehealth, providing remote patient monitoring solutions to reduce adverse events and optimize workforce efficiencies. The company has monitored over 2 million patients and 200 million hours, and promotes a culture of diversity and inclusion.
Serve as the primary point of contact for a portfolio of employer customers, providing white-glove service throughout their lifecycle.
Advocate for and assist customers in leveraging modern tools, including AI-powered solutions, to optimize benefit administration.
Increase value and drive revenue by cross-selling Lively products and facilitating onboarding and implementation.
Lively provides user-centric benefit solutions, including a top-rated modern HSA and a full suite of benefits for companies, consumers, and financial institutions. It is a remote-first company headquartered in San Francisco with employees across the US.
Support executive business reviews and account follow-through for enterprise customers, preparing materials and tracking action items.
Draft professional customer communications and maintain stakeholder maps to ensure seamless account management.
Maintain account health records in HubSpot and assist with process improvements to streamline team operations.
Parachute Health is transforming post-acute care as the leading digital ordering platform for medical equipment and supplies. We connect major health systems, health plans, and suppliers, and have connected 300,000+ clinicians and 3,000+ supplier locations across all 50 states, helping 15M+ patients.
Manage a portfolio of 10-12 customer accounts and drive Net Revenue Retention.
Lead customer onboarding and platform implementations to reduce time-to-value.
Identify upsell opportunities and manage contract renewals to support growth.
We are the essential Packing Control System (PCS) for high-volume shippers, optimizing fulfillment operations. We are a high-impact team with a culture of curiosity, growth, and integrity.
Partner with customers to identify high-impact use cases and articulate strategic paths to value through Gainsight solutions.
Deliver tailored value assessments, maturity reviews, and business cases to align with customer priorities and drive adoption.
Collaborate cross-functionally with internal teams to develop repeatable frameworks and enhance customer success strategies.
Gainsight is the AI-powered retention engine behind the world’s most customer-centric companies, orchestrating customer journeys from onboarding to advocacy. With over 2,000 trusted customers, they foster a culture of collaboration, curiosity, and human-first values.
Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.
Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care delivery. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.
Build and lead the Customer Success organization from the ground up, owning GRR, NRR, renewals, and expansion revenue.
Recruit, coach, and develop a high-performing team of Customer Success Managers while implementing health scoring and KPIs.
Partner with Sales, Product, Engineering, and Support to improve customer outcomes and champion AI and automation.
Visual Matrix is a hospitality technology company that helps hotels maximize revenue, improve operations, and deliver exceptional guest experiences. The company has a customer-centric, collaborative, and entrepreneurial culture with a builder mindset.
Lead a high-impact team of Customer Success Managers to drive adoption, retention, and expansion for Enterprise and Strategic customers.
Foster a high-performance culture with a people-first mindset, investing in team growth and building trust to drive outcomes.
Drive commercial impact by owning retention targets, coaching cohesive account teams, and collaborating cross-functionally with Sales, Product, and Services.
Highspot is pioneering the category that is fundamentally changing the way companies increase sales productivity. We build breakthrough software with a spark of magic, focusing on creating equitable workspaces and a culture of belonging for all employees.