Source Job

• Own the program's analytics pipeline including claims records, eligibility files, and MAO-004 reconciliation across all clients.
• Lead care-gap identification and closure reconciliation, ensuring accuracy for billing and client audits.
• Deliver practice-level performance analysis and build funnel instrumentation to identify value leakage.

Covera Health combines clinical expertise, advanced AI, and radiology quality data to improve diagnostic accuracy. Backed by Insight Partners, the company supports nearly 6 million people across major employers and health plans, with a culture focused on meaningful work and saving lives.

• Work cross-functionally with a dedicated Account Management team to ensure end-to-end client ownership and accountability.
• Use data to develop strategic account plans, conduct monthly claims reviews, and present quarterly progress reports.
• Present strategic renewal proposals, negotiate rates, and ensure smooth transitions from sales to implementation.

Gravie creates health benefits that actually benefit small and midsize businesses and their employees. The company is well-capitalized with a non-hierarchical, high-performance culture focused on consumer-centric solutions.

• Support client engagement and program success, ensuring smooth launches and tracking milestones.
• Analyze program performance against key metrics, building reports and dashboards for insights.
• Serve as a trusted point of contact for clients, collaborating cross-functionally to resolve issues.

PHIL is a Series D health-tech startup that transforms prescription fulfillment between doctors, pharmacies, and patients. Their team is mission-driven, analytical, and diverse, focused on patient experience.

• Lead and mentor a team of Customer Success Associates to deliver exceptional client support and drive retention.
• Develop and execute strategic account plans for health system partners and executive stakeholders.
• Collaborate cross-functionally with Product, Clinical, and Data Science teams to advocate for customer needs.

Lyra Health is a leading provider of evidence-based mental health care, serving over 20 million people globally. The company has delivered more than 15 million sessions of care and is transforming access through its AI-powered platform.

• Stand up Covera's Customer Success function, defining playbooks, account health-scoring, and QBR cadence.
• Serve as the primary strategic advisor to executive HR and Benefits leaders, managing relationships and driving Net Revenue Retention.
• Own the narrative, prove ROI, report on performance, and manage account handoffs from sales to operations.

Covera Health combines clinical expertise, advanced AI, and radiology quality datasets to improve diagnostic accuracy. Backed by Insight Partners, our platform supports nearly 6 million people across Fortune 10 and Fortune 100 employers.

• Manage the end-to-end client lifecycle for strategic employer clients, driving retention and satisfaction through proactive, data-informed account management.
• Prepare and deliver persuasive business reviews leveraging clinical outcomes, engagement data, and ROI analyses to influence executive decision-making.
• Lead renewal negotiations and upsell contracting, guiding stakeholders toward mutually beneficial terms.

Virta Health is on a mission to reverse metabolic disease in one billion people through innovations in technology, personalized nutrition, and virtual care delivery. They have raised over $350 million from top-tier investors and partner with health plans, employers, and government organizations.

• Perform complex analysis of department operations and tools for forecasting, performance, and service level agreements.
• Develop and provide ad hoc reporting and insights to leadership for strategic decision-making.
• Assist in the development of department budgets and participate in financial audits and due diligence.

HealthEquity empowers healthcare consumers to save and improve their lives through health savings accounts. They are a large company with a vision to make HSAs widely popular, fostering an inclusive and supportive culture.

• Act as a trusted advisor to health plan clients, driving adoption and value realization of Collective Medical's technology.
• Develop strategic account plans and foster collaboration between clients to share best practices and success stories.
• Identify performance improvement opportunities and coordinate cross-functional teams to support revenue expansion and churn reduction.

PointClickCare is a health tech company that helps providers deliver exceptional care through a platform with the largest long-term and post-acute care dataset. The company is founder-led and privately held, with over 30,000 provider organizations and a culture recognized as one of Canada's Most Admired Corporate Cultures.

• Drive organizational-level insight and risk identification through analysis of NPS, CSAT, churn, and account health.
• Design strategic measurement frameworks and leading indicators for retention and expansion.
• Influence cross-functional priorities through executive reporting and data-backed recommendations.

Scorpion is the leading provider of technology and services helping local businesses thrive through marketing tools and AI support. It fosters a culture of winning mindset and teamwork, with real human experts committed to client success.

• Develop and execute comprehensive GTM launch blueprint for all new and renewing value-based care contracts.
• Construct explicit implementation timelines and operational workflows from signed contract to active status in the field.
• Partner with Analytics, Outreach, Provider Networks, and Strategic Payer Partnerships to align priorities and execution.

Aledade, a public benefit corporation, empowers independent primary care practices to thrive in value-based care. Founded in 2014, it has become the largest network of independent primary care in the US, with a collaborative, inclusive, and remote-first culture.