Senior Implementation Manager

Responsibilities:

• Own execution of implementation projects for new and existing customers, ensuring a smooth transition from sales to full product implementation.
• Collaborate with customers to gather requirements and align on solution design, configuring the software based on client needs.
• Identify and resolve technical issues during implementation, working with Product and Engineering teams when necessary.

Project Management:

• Define and track project timelines to ensure on-time, in-scope, and under-budget implementations.
• Maintain clear project documentation and updates to keep all internal teams aligned on status and progress.
• Work closely with Customer Success, Product, and Sales teams for seamless communication during the implementation process.

Client Success & Process:

• Evaluate and refine the implementation process to improve efficiency and client outcomes, contributing to best practice development.
• Gather and analyze post-implementation client feedback to identify areas for improvement and inform product development.
• Assist in developing implementation resources like checklists and training materials to streamline future onboarding.

Client Relationship:

• Serve as the primary project escalation point, building trust with customer stakeholders through proactive risk identification.
• Conduct regular check-ins during implementation to gather feedback and address concerns for a smooth transition to using solutions.