Source Job

• Own the successful execution of implementation projects.
• Collaborate with customers to gather requirements and align on the solution design.
• Serve as a product expert to customers and internal teams.

Radicle Health offers human services software products designed to foster collaboration and innovation, helping organizations better serve their communities. They have a home for mission-driven products that support organizations in delivering essential services, where teams learn from each other and test ideas faster.

• Lead full lifecycle SaaS implementations, ensuring a smooth transition to ongoing client support.
• Manage multiple concurrent client projects, ensuring timelines, deliverables, and expectations are consistently met.
• Serve as the primary point of contact for client project teams and stakeholders.

PeopleGrove empowers colleges and universities to deliver meaningful engagement and hands-on learning that drives measurable outcomes for students, alumni, programs, and institutions. The platform supports over 500 institutions and 750+ academic programs, including 98% of key clinical programs in the United States.

• Lead implementation delivery from kickoff through go-live and transition to Customer Success, building and managing project plans to drive accountability.
• Conduct structured discovery to define goals and translate requirements into a phased approach, partnering with technical teams on complex design decisions.
• Ensure launch readiness and risk management, maintaining clear checklists and mitigation plans to control scope and achieve customer outcomes.

Element451 is the AI-native CRM and agent platform built for higher education. They help colleges and universities modernize engagement, recruitment, enrollment, and student success with intelligent automation. The company is scaling, focuses on high-quality implementations as a growth lever, and maintains a culture that builds products customers genuinely love.

• Own the Client Relationship: Serve as the primary client lead during implementation.
• Lead Solution Deployments: Oversee customer onboarding (planning, configuration, testing, training, go-live, support) with clear project plans, milestones, and risk mitigation.
• Leverage Impact Metrics: Use established KPIs (e.g., time saved, turnaround reduction) to demonstrate ROI and support customer expansion strategies.

Ascertain is building AI agents to automate the administrative work that burdens care teams. They are in major health systems and large specialty groups, saving hundreds of staff hours every week.

• Lead end to end implementation projects with clients, from sales handoff through user testing and post-go-live.
• Become a Vesta product expert, understanding the nuances of how the product supports customer’s needs.
• Collaborate with cross-functional teams to ensure the delivery of the right expectations and solutions for clients.

Vesta is rebuilding the mortgage LOS from the ground up with an AI-augmented platform, creating a fully automated mortgage lending process. They have raised $55M from top tier investors and value humility, empathy, self-awareness, and an orientation towards action in their team.

• Define project scope, objectives, and deliverables in collaboration with clients and internal teams.
• Lead cross-functional project teams, ensuring clear roles, responsibilities, and deliverables.
• Serve as the primary point of contact for clients and key stakeholders throughout the project lifecycle.

HealthEdge is committed to building an inclusive environment where all employees belong, make an impact, and deliver exceptional software and services. They are an equal opportunity employer that encourages all qualified individuals to apply.

• Lead onboarding and implementation processes, managing timelines and deliverables to meet customer objectives.
• Define success criteria and provide tailored recommendations to drive platform adoption, engagement, and ROI.
• Build and maintain strong relationships with key stakeholders and administrators to drive satisfaction, loyalty, and long-term success.

Espresa delivers a global and all-in-one personal benefits platform for HR and people teams. With a focus on Lifestyle Spending Accounts (LSAs) and solutions focused on wellbeing, recognition, and community, Espresa powers Great Places to Work®.

• Leading medium to complex software implementation projects from initiation to go‑live.
• Developing clear project plans, schedules, and resource allocation strategies.
• Managing relationships with client stakeholders and providing regular status updates.

Ideagen provides software that ensures safety and quality in various sectors, including aerospace, food, and healthcare. They are a global company with offices in America, Australia, Malaysia, and India, and they value work-life balance and welcome flexible arrangements.

• Lead the implementation experience for add-on customers.
• Identify and mitigate risks throughout the implementation project.
• Collaborate with customers to understand needs and build a project schedule.

RealPage is a company that provides software and data analytics to the real estate industry. They offer solutions for property management, asset optimization, and resident services, aiming to improve efficiency and profitability for their clients. RealPage emphasizes a customer-focused culture and offers opportunities for professional development.

• Lead the implementation experience for add-on customers.
• Identify and mitigate risks throughout the implementation project.
• Keep customers informed about the progress of their implementation.

RealPage provides software and data analytics to the real estate industry. They are committed to creating an inclusive environment for all employees and offer professional development opportunities.

• Act as the principal liaison with the customer to implement leading practices to optimize workflows and drive business outcomes.
• Lead a detailed business discovery developing recommendations to execute a delivery approach that will drive outcomes and deliver value.
• Translate technical requirements and execute system configuration setup.

PointClickCare is a leading health tech company that is founder-led and privately held, empowering employees to push boundaries, innovate, and shape the future of healthcare. With the largest long-term and post-acute care dataset and a Marketplace of 400+ integrated partners, their platform serves over 30,000 provider organizations.

• Develop and maintain project schedules, task lists, and milestone trackers.
• Lead end-to-end delivery of software implementations for healthcare payer clients.
• Serve as a primary point of contact for project team members and external client stakeholders.

HealthEdge is redefining what is possible in healthcare technology. Their remote-first team works coast to coast delivering technology that powers some of the most complex health plan organizations in the country, organizations responsible for the care and coverage of millions of members.

• Thoroughly understanding the customer’s business and technical needs
• Acting as primary interface to client business units during all phases of the project
• Identify scope, create project plan, manage, monitor and control multiple externally facing customer implementations of our software.

PointClickCare is a leading health tech company dedicated to helping providers deliver exceptional care. They are a founder-led and privately held organization that empowers its employees to innovate and shape the future of healthcare.

• Lead the full lifecycle of new business implementation, from contract close through the first 12 months of delivery.
• Develop and manage comprehensive implementation plans, covering the first 12 months post-contract execution, ensuring actionable plans are executed with precision.
• Serve as the central point of coordination across internal teams, funders, and stakeholders, ensuring a seamless transition from sales to operations.

The American Heart Association is dedicated to fighting cardiovascular diseases and strokes. With over 100 years of experience, they focus on driving breakthroughs in science, policy, and care to build healthier communities.

• Lead client implementations from initiation through completion, ensuring understanding to scope, timelines, contractual commitments, and client expectations.
• Be the primary client-facing implementation lead, building relationships through responsiveness, and consultative support.
• Partner with Sales during pre-sale and post-sale phases to support solution planning, requirements clarification, and implementation readiness.

Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and corporate headquarters in Dublin, Ireland.

• Lead technical onboarding for new clients, including implementation, setup, and ensuring service launch.
• Partner with client IT to analyze and implement system interfaces, maintaining existing interfaces.
• Act as a higher-level technical resource for support tickets, troubleshooting and coordinating resolutions.

Rater8 is a leader in healthcare reputation management, helping medical practices establish pervasive online visibility. They are a rapidly growing healthtech innovator serving over 25,000 providers and are a "Great Place to Work™", offering unlimited career growth.

• Orchestrate implementations, capture critical details, and distill complex discussions into crisp takeaways and action items.
• Maintain real-time, accurate documentation in Salesforce and Asana. Capture decisions with laser focus.
• Co-manage 10–15 healthcare customers, ensuring retention and contract expansion through tight execution and professional presence.

IMPaCT unlocks the power of the grassroots community health workforce. They have built the largest and most scientifically-proven Community Health Worker platform in the country, used across 22 states by 70+ organizations. They provide competitive compensation and equity grants, comprehensive benefits and plenty of opportunities for team-building and fun.

• Lead business decision meetings as the SME and trusted advisor, providing strategic guidance and consultation with customer's business team and Intradiem champions during implementations at a large healthcare customer.
• Manage multiple implementation projects, ensure timely completion with quality results, prioritize responsibilities, and effectively track progress.
• Build trusted advisor relationships with the customer’s executives and Intradiem champions to consult on best practices and proven solutions, maximizing the value and benefits of their Intradiem investment.

Intradiem is a technology company on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They have a "people-first" approach, treating employees and customers with dignity and respect with a family-first culture.

• Serve as a customer’s go-to technical advisor, owning day-to-day project management and escalation.
• Act as the subject matter expert of the relationship and understand all facets of the partnership.
• Manage the overall project charter, collaborating with stakeholders to deliver world class solutions and experiences.

Branch empowers workers with financial freedom by helping companies accelerate payments and providing working Americans with accessible, free financial services. They're committed to building and delivering more inclusive, transparent, and frictionless financial products, valuing a diversity of opinions and working styles.

• Lead end-to-end implementation projects for Ridgeline’s enterprise cloud platform.
• Define project goals, scope, and success criteria while establishing structured delivery plans.
• Coordinate cross-functional teams to ensure seamless execution and build strong relationships with client stakeholders.

Ridgeline is the first front-to-back system of record for investment managers. Founded by Dave Duffield, the company was created to modernize an industry held back by outdated technology. Ridgeline is headquartered in Lake Tahoe, with offices in New York, Reno, and the Bay Area.