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Steer the Global RM Service Strategy & Governance:

  • Define and continuously evolve the global RM Services strategy, ensuring alignment with Accor’s commercial priorities.
  • Standardize service models across RMOD, centralized services, temporary staffing, and pre‑opening support.
  • Develop clear positioning and use‑case criteria for each RM service type.

Operating Model Design & Optimization:

  • Build and maintain service blueprints, SOPs, SLAs, delivery processes, and KPIs for RM services.
  • Support business units in their transition of scope, and approach to service delivery.
  • Work with the RM System team to ensure RM tools, systems, and reporting frameworks meet service delivery needs.

Performance Management & Service Quality:

  • Establish global performance dashboards and metrics for RM service outputs.
  • Review service‑level performance across Business Units and drive corrective action plans when needed.
  • Benchmark workload, productivity levels, and portfolio sizing for centralized RM roles.

Accor Tech & Digital

Accor Tech & Digital is the power engine of Accor technology, digital business and transformation. Our 5,000 talents are committed to deliver the best tech and digital experiences to our guests, hotels and staff across 110 countries and to shape the future of hospitality.

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