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Key Responsibilities:
- Act as first point of contact for NextGen EPM users.
- Log, categorize, and manage support tickets per SLAs.
- Provide basic troubleshooting and guidance on scheduling, registration, and billing.
Qualifications:
- Six months to two years of application support or healthcare front-office experience.
- Basic understanding of practice management workflows.
- Strong communication and documentation skills.
Additional Information:
- Remote or on-site depending on organizational requirements.
- May include rotational shifts.
Sutherland
Sutherland provides business process outsourcing and technology management services. The company fosters a culture of energetic and driven individuals in a fast-paced environment.