Customer Success Transformation Lead - T Cloud Public

Responsibilities:

• Lead customer success engagements for lighthouse accounts, demonstrating consumption growth.
• Co-create value realization plans with the account team and convert them into commercial outcomes.
• Showcase repeatable success motions such as adoption acceleration and contract renewal protection.

Enablement:

• Develop and implement a Customer Success enablement framework for Customer Service Managers.
• Coach service managers on value-based customer engagement and cloud consumption growth.
• Establish playbooks and best practices to scale Customer Success capabilities across the organization.

Executive Engagement:

• Engage with Vertical Leads and senior stakeholders to align Customer Success with business priorities.
• Facilitate business reviews demonstrating how cloud adoption drives measurable business outcomes.
• Secure executive alignment on consumption growth and expansion targets and ensure consistent follow-through.