Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done. Together, they combine Moveworks’ industry-leading AI Assistant with ServiceNow’s world-class workflow platform to deliver instant, intelligent support across IT, HR, Finance, and beyond.
Build strong, multi threaded relationships with customer stakeholders
Lead executive business reviews and create tailored success plans
Drive platform adoption and customer engagement through consultative guidance
HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.
Own the success of enterprise accounts and drive adoption, value realization, and long-term growth.
Guide enterprises in establishing journey management as an operating model and connect journey insights to business outcomes.
Identify and lead expansion opportunities via new use cases, teams, regions, and cross-functional adoption.
TheyDo's AI-powered journey management platform helps enterprises align around their customers, bringing scattered data and teams together to empower smarter decisions and better experiences. Backed by $50M from top-tier investors, their fully remote team represents 30+ nationalities across 27 countries and has a customer-led, people-first culture.
Own and improve the end-to-end customer experience on the Open Telekom Cloud Marketplace, ensuring customer satisfaction and retention.
Assist customers with platform-related issues, coordinating with technical teams to provide timely and effective resolutions.
Manage relationships with marketplace sellers and partners, acting as their primary point of contact to facilitate smooth operations and collaboration.
Deutsche Telekom IT Solutions is part of the Deutsche Telekom Group—one of Europe’s leading providers of IT and telecommunications services. With more than 5300 talented colleagues and a growing customer base across Germany and Europe, they build the digital foundations of major organizations.
You partner with our initial customers to drive product value
You develop trusted advisor relationships with executive sponsors to ensure they are achieving full business value
You partner cross-functionally to translate business needs and product requirements into new solutions for customers
ServiceNow, founded in 2004, is a global market leader providing AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. They offer an intelligent cloud-based platform connecting people, systems, and processes to empower organizations.
Lead and develop a high-performing CSM team, managing and mentoring Customer Success Managers across strategic Enterprise accounts.
Build scalable CS programs, processes, and playbooks for onboarding, adoption, renewal, expansion, and risk mitigation.
Serve as a senior voice of the customer across Product, Engineering, Design, Marketing, and Support, translating insights into opportunities.
Descript is building a simple, intuitive, fully-powered editing tool for video and audio — an editing tool built for the age of AI. They are a team of 150 with backing from investors like OpenAI and Andreessen Horowitz; they are building a team rich in diverse backgrounds, experiences, and opinions.
Develop trusted advisor relationships with key stakeholders.
Ensure customers leverage the solution to achieve full business value.
Proactively analyze usage, adoption, and value KPIs.
JAGGAER provides an intelligent Source-to-Pay and Supplier Collaboration Platform. They empower organizations to manage and automate complex processes. JAGGAER has 1,300+ global employees and focuses on ensuring customers get full value from their products.
Maximize revenue within assigned accounts by designing and executing strategic account development initiatives.
Develop trusted advisor relationships with customers to ensure the solution aligns with their business strategy.
Partner with internal teams to track customer needs and develop long-term retention and growth strategies.
Intradiem is on a mission to reinvent customer service through automation, developing innovative, AI-powered Intelligent Automation solutions for contact center and back-office teams. They value a people-first culture, transparent leadership, and unfettered growth opportunities.
Act as a strategic partner to accelerate clients' cloud reinvention.
Partner with clients to accelerate TCP adoption, focusing on large-scale workloads and complex migrations.
Bridge the gap between technical strength and user experience.
Deutsche Telekom IT Solutions is a subsidiary of the Deutsche Telekom Group, recognized as Hungary’s most attractive employer in 2025. They provide a wide portfolio of IT and telecommunications services, employing over 5300 professionals across multiple locations.
Lead and scale a regional pod that covers all CS segments in APAC.
Be accountable for regional retention outcomes, and team health.
Partner with cross-functional leaders to remove blockers and improve the APAC customer experience.
Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.
Lead and develop the regional team through coaching and mentoring. Manage a large book of business and act as the primary executive escalation point. - Build and maintain executive-level customer relationships and coach the CSM’s to ensure ROI to customers. Enable CSMs to own their renewal strategies and oversee renewal forecasting reviews.
SmartRecruiters is a values-driven, global-minded, and well-funded tech employer on a mission to connect people to jobs at scale. As a global leader in enterprise recruitment software, SmartRecruiters offers a cloud-based global Hiring Success platform. 4,000 companies worldwide rely on SmartRecruiters.
Own executive-level relationships for top-tier healthcare accounts (TCV $200k+).
Co-create Joint Business Plans and lead Executive Business Reviews (EBRs) focused on ROI and compliance risk mitigation.
Act as the Voice of the Customer (VoC) by synthesizing user needs into actionable insights for the Product team.
Propelus simplifies workforce compliance management across healthcare. With innovative technology and strategic partnerships, Propelus empowers millions of professionals, employers, and regulators to create a connected and efficient healthcare ecosystem.
Manage a portfolio of global strategic customers and be their primary advisor.
Build relationships with C-level executives to drive satisfaction.
Develop and execute strategic account plans with success metrics.
Jobgether is a platform that connects job seekers with companies using AI-powered matching. They focus on ensuring applications are reviewed quickly, objectively, and fairly against the role's core requirements.
Own NRR, retention, and onboarding outcomes across the Customer Success organization.
Build and scale CS through AI, automation, and systems thinking.
Design and evolve engagement models across customer segments.
Customer.io's platform allows over 7,500 companies to send billions of emails, push notifications, in-app messages, and SMS every day. They power automated communication, helping teams send smarter, more relevant messages using real-time behavioral data; they value empathy, transparency, and action.
As the Manager of Customer Success, your mission is to build a high-performing engine of Customer Success Managers.
Coach your team to move beyond reactive support and into proactive, consultative partnerships.
Bridge the gap between high-volume efficiency (SMB) and strategic relationship management (Mid-Market).
Tekmetric is an all-in-one, cloud-based platform helping auto repair shops run smarter, grow faster, and serve customers better. Officially founded in Houston in 2017, Tekmetric has grown from a single shop’s vision to the industry’s leading solution.
Build and nurture deep strategic relationships with VIP and enterprise-tier clients.
Understand each partner's business goals to ensure solutions align with their success.
Maintain a forward-looking view of each partner's health, identifying risks early.
Xsolla provides tools and services for video game developers to help them fund, distribute, market, and monetize their games. They have helped over 1,500 game developers grow their businesses around the world and are headquartered in Los Angeles, California.
Develop and execute strategies to grow revenue within individual accounts.
Build, maintain and grow strong relationships with B2B clients, acting as a trusted advisor.
Guide new clients through onboarding, ensuring smooth implementation and understanding of our services.
e.surv Chartered Surveyors is the UK's number one residential surveyor and the largest provider of property risk expertise and residential surveying services. As part of the LSL Property Services Group PLC, they work with lenders, intermediaries, social housing entities and estate agents in addition to private customers.
Develop a digital-first success program delivering proactive engagement.
Build executive relationships, serving as a strategic advisor.
Monitor customer health and develop data-driven playbooks.
Amwell transforms healthcare through technology and people's ideas. They provide solutions to the healthcare industry's challenges. They have almost two decades of experience with some of the largest healthcare organizations, focused on equitable and accessible care.
Develop best practices to ensure customers are having success with the mabl product.
Build direct relationships with strategic enterprise clients.
Mabl empowers software teams with an AI-powered low-code test automation platform that streamlines testing across web, mobile, API, accessibility, and performance. They are a growing company with 80+ mablers spread across the world who value transparency, collaboration, and empathy.