People Experience Support Agent

About the Role:

• You will be the first point of contact for employee support across workplace technology, People processes, expenses, and benefits.
• You will own requests through resolution or handoff, with success measured by prompt, accurate, empathetic ticket resolution.

What You'll Do:

• Manage the first-line IT helpdesk queue, including account provisioning, access changes, password resets, and access removal.
• Process employee expenses, administer benefits enrollments, and coordinate hardware and software requests.
• Support onboarding and offboarding checklists, maintain org charts, and use AI tools to improve support workflows.

About You:

• You have 1-2 years in customer experience, customer support, technical support, or internal IT support.
• You are detail-oriented, comfortable with spreadsheets, and quick to learn new tools like ticketing platforms and Slack.
• You communicate clearly, protect confidential information, and know when to escalate.

Compensation & Benefits:

• Base salary of $55,000 to $67,000 plus equity.
• Benefits include 95% coverage of medical, dental, and vision, flexible PTO, and stipends for WFH, wellness, learning, and commuter costs.