Technical Account Manager, Channel Growth

Key Responsibilities:

• Own weekly metrics and reporting by pulling, validating, and distributing data, while building reporting and bridges to explain trends and drive insights.

-- Analyze performance metrics to identify anomalies, surface risks, and support root cause analysis across key operational KPIs.

-- Lead onboarding workflows for Amazon and channel expansion, ensuring new brand and marketplace setups are completed accurately and on time.

-- Track onboarding progress end-to-end, proactively flagging blockers and driving cross-functional alignment to keep initiatives moving.

-- Execute core operational tasks with speed and precision, maintaining high data accuracy and meeting SLAs.

Required Experiences:

• Experience in operations, account management, or other high-volume, task-driven environments.

-- Strong analytical capability with proficiency in Excel, SQL, or similar data/reporting tools.

-- Familiarity with e-commerce and marketplace fulfillment operations, with Amazon experience preferred.

-- High attention to detail with the ability to manage recurring workflows accurately and consistently.

-- Strong organizational, communication, and self-management skills, with the ability to operate independently.

Technical Setup Requirements:

• Desktop/Laptop with at least a 4th generation Intel i3 or equivalent processor, 4GB RAM, and Windows 10 or higher or MAC OSX.

-- You are required to provide your own dual monitors.

-- A strong and stable internet connection with at least 10 Mbps plan for primary connection.

-- PC headset and a high-definition webcam with at least 720p resolution.