Provide front-line technical support for customers, helping troubleshoot access, authentication, and subscription-related issues.
Deliver customer orders by provisioning platform access, setting up accounts, and configuring subscription entitlements.
Support single sign-on integrations and troubleshoot login, subscription entitlement, and permission issues.

What You Bring:

2+ years of professional experience in technical support or IT operations.
Bachelor's degree or 3+ years of similar experience.
Strong communication skills and a problem-solving mindset.

Why This Role Stands Out:

Work that shapes how the world understands technology, backed by a globally respected brand.
Collaborative culture with curious, high-caliber colleagues who value rigor and shared success.
Opportunities for growth and long-term career development.

IDC

IDC is the premier global provider of trusted technology intelligence, equipping business and technology leaders with evidence to make confident decisions. With over 1,000 analysts worldwide and named Analyst Firm of the Year for five consecutive years, IDC fosters a collaborative culture of rigor, integrity, and shared success.

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