The B2B Customer Support Representative drives customer satisfaction and long-term success for enterprise clients.
Responsibilities include managing technical inquiries, hosting onboarding sessions, and collaborating with internal teams.
This role is ideal for a resourceful problem solver dedicated to exceptional customer experience.

Responsibilities:

Maintain a daily pipeline of tickets, chats, and calls to resolve platform inquiries and account issues.
Host live troubleshooting calls and master the core product suite across web, desktop, and mobile.
De-escalate challenging situations with a calm, empathetic approach.

Requirements:

1+ years of B2B technical support experience and hands-on software troubleshooting across OS platforms.
Strong multitasking, communication skills, and proficiency with Google Workspace and Microsoft Office.
Baseline understanding of digital security and identity access management concepts.

Keeper Security

Keeper Security is a cybersecurity company transforming password and privileged access management for people and organizations globally. The company is trusted by millions of individuals and thousands of organizations, and is one of the fastest growing cybersecurity firms.

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