Customer Support Representative I

Responsibilities:

• Provide exceptional service via phone, chat, email, and Zoom calls with camera on.
• Advocate for customers within internal departments and maintain solid relationships.
• Use judgment within defined practices and suggest articles for knowledge base.

Requirements:

• 2+ years of technical support experience in a B2B SaaS environment.
• Strong technical aptitude, analytical skills, and ability to defuse stressful situations.
• Proficiency with ticketing systems and inbound communication channels.

Skills:

• Excellent verbal and written English communication.
• Team player with independent work capability.
• Note-taking and troubleshooting skills for software and networking issues.