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Client Relationship Management:
- Serve as the main point of contact for all state accounts.
- Build and maintain strong relationships with key stakeholders.
- Provide direct support and ensure client satisfaction.
Customer Success, Retention & Growth:
- Act as the Client Success Manager for all state clients.
- Drive adoption and continued engagement of the First Due platform.
- Partner with Sales on renewal strategy and RFP pursuits.
Contract Stewardship & Compliance:
- Develop strong knowledge of contracts for supported state organizations.
- Ensure First Due adheres to contractual requirements and flag risks.
- Support renewal preparation and maintain accurate documentation.
First Due
First Due provides fire and EMS agencies with software solutions, empowering them to run safer, smarter, and more effective operations. They offer a fully remote workplace, opportunities for advancement, and other benefits and perks that sets their team apart.