First Due is seeking a tech-savvy leader to work as a Client Success Manager supporting some of our nation’s leading public safety agencies.
You will be responsible for running the post-sale client relationship through Deployment, Training, and Support.
Your main goal will be to ensure that the public safety agencies we work with are getting the most out of the First Due platform.

Key Responsibilities:

Managing relationships with Chiefs, Firefighters, Administration, and IT regarding their needs of the First Due product.
Coordinate with our Deployment team to set-up customer accounts.
Lead training sessions for Chiefs, Officers, and Line Personnel on how to use the First Due platform.

Qualifications:

You thrive when developing strong and lasting relationships and are motivated by building rapport and solidifying powerful partnerships.
Your organizational abilities position you to stay on top of a never-evolving community of clients and an ever-evolving product.
Have a track record of meeting or exceeding goals.

First Due

First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions. They empower them to run safer, smarter, and more effective operations. They offer competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets their team apart.

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