Managing and developing long-term relationships with our public safety customers across North America.
Focusing on client retention and expansion activities to reduce churn and increase ARR.
Influencing future lifetime value through higher product adoption, customer satisfaction, and overall engagement.
First Due's mission is to prevent first responder injury or death by providing fire and EMS agencies with transformative, end-to-end software solutions. They empower them to run safer, smarter, and more effective operations. They offer competitive pay, medical, dental, and vision coverage, FSA/HSA, 401(k), flexible PTO, a fully remote workplace, a technology stipend, opportunities for advancement, and other benefits and perks that sets their team apart.
Be the primary liaison between clients and our teams (Operations, Legal, Compliance, Finance, Project Management, Client Success).
Be the lead for client strategic programs, ensuring the smooth execution of Experian-supported projects.
Represent the voice of the client internally, advocating for their needs and driving resolution of issues.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company, they have a team of 22,500 people across 32 countries, with corporate headquarters in Dublin, Ireland.
Own the Client Relationship: Manage accounts and build strong relationships with stakeholders.
Ensure Successful Implementation & Adoption: Partner with Implementation to drive smooth onboarding.
Drive Performance & Outcomes: Monitor usage and performance metrics and improve client results.
Ascertain is building AI agents to automate the administrative work that burdens care teams and is saving hundreds of staff hours every week. They are backed by Northwell Health and Deerfield Management and are on a mission to restore time, trust, and focus to the people who keep healthcare running.
Own the success, retention, and growth of Gaggle’s entire customer base across North Carolina.
Serve as a strategic advisor to district leaders, helping them achieve meaningful outcomes tied to student safety.
Work cross-functionally with various teams to deliver a consistent, high-quality experience statewide.
Gaggle provides solutions focused on student safety and well-being. While their employee count isn't specified, they seem to promote a collaborative environment across various internal teams to ensure customer success.
Own and manage assigned health plan accounts as the primary point of contact.
Build strong, trusted relationships with clients, handling escalations professionally.
Coordinate with internal teams to track and resolve complex client issues promptly.
They are focused on connecting candidates with jobs through an AI-powered matching process. They value engagement, offer continued learning opportunities, and encourage community involvement.
Be the voice of the customer and navigate internal processes.
Act as a liaison between clients and internal teams.
Assist with challenging customer requests or issue escalations as needed.
Enumerate provides services to associations, helping them manage their finances and operations. They are focused on customer service and creating solutions for associations.
Build and maintain strong relationships with key stakeholders.
Own the entire post-sale lifecycle ensuring contract renewals.
Identify and execute growth opportunities through upselling.
They connect candidates with partner companies using an AI-powered matching process. From the job description, we can infer that they have a modern approach to recruitment.
Manage and grow a portfolio of State and Local Government accounts
Prospect, qualify, and close new opportunities within assigned SLED territories
Build relationships with key stakeholders, decision‑makers, and influencers
Quadient supports businesses of all sizes in their digital transformation and growth journey, unlocking operational efficiency with reliable, secure, and sustainable automation processes. Our success in delivering innovation and business growth is inspired by the connections our diverse teams create every day, with our clients and each other.
Retaining and growing a portfolio of active customer accounts, providing best-in-class support and customer success management.
Ensuring that our customers are achieving maximum value from our solutions, driving renewals, expansions, and cross-sells.
Supporting customers in achieving their goals through GoGuardian’s platform, acting as their trusted advisor and main point of contact throughout the customer journey.
GoGuardian helps build a future where all learners are ready and inspired to solve the world’s greatest challenges with their award-winning system of learning solutions that is purpose-built for K-12. Working with GoGuardian means joining a remote team of diverse, committed, mission-driven employees.
Build strong, consultative relationships with employer clients.
Manage enrollment marketing and campaign planning efforts.
Prepare reporting and lead client meetings, ensuring client satisfaction.
They are focused on transforming mental health care through innovative solutions. The environment is collaborative, tight-knit, and culturally diverse.
Manage 1-3 strategic accounts in California and be their primary contact.
Strengthen relationships with stakeholders and understand their evolving needs.
Identify and execute expansion opportunities, including upsells and new product adoption.
Overstory uses AI and satellite imagery to pinpoint vegetation risks for electric utilities, helping prevent outages and wildfires. Their team of 100 spans the Americas and Europe, with a culture valuing diversity, climate action, and using technology for good.
Build and maintain strong relationships with clients.
Coordinate with internal resources to ensure engagement objectives are achieved.
Provide regular updates to all relevant stakeholders on open leads and deals.
Inflect's marketplace and advisory are removing friction so any company can get what they need, when they need it, with the right deal terms for digital infrastructure (Datacenter, cloud, and network services). They are a startup where full time employees receive option grants.
Serve as the lead of day to day client management for a large, complex client with revenue under management of 100m+ ARR.
Develop a deep understanding of client strategy and contractual terms, partnering with clients and internal partners to execute strategies.
Deliver recurrent business reviews and reports demonstrating progress towards achievement of shared success measures.
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care for every person in every community. Included Health is an Equal Opportunity Employer.
Scale and lead Optain’s US customer success function, owning a portfolio of accounts and managing a growing team.
Drive exam utilization, reduce churn, expand revenue within existing accounts, and ensure customer value.
Own the customer health framework, lead business reviews, identify upsell opportunities, and partner with US Business Development.
Optain is a healthcare company using clinicians, software, and hardware to rethink care. They use the eye as a window to improve how we screen, manage, and treat eye and systemic conditions and are committed to expanding and improving care. Optain closed Series A with expectations of rapid commercial growth.
Manage day‑to‑day client relationships and support issue resolution.
Lead Client Business Reviews with Sales and highlight return on investment.
Conduct periodic Workflow Assessments, including planning sessions and user shadowing.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments, with a team of 23,300 people across 32 countries.
Own and drive growth targets across a portfolio of agency accounts
Identify expansion opportunities and develop strategic plans to increase product adoption and revenue
Deliver measurable, ongoing value to maintain strong retention across your book of business
HealthSherpa is a highly profitable, fast-growing healthcare startup, with a small and mighty team of 230 helping people find and enroll in individual health coverage. They're a mission-driven, double bottom-line company that is committed to building a well-balanced team with inclusive and equitable spaces.
Relationship Management: Build and maintain strong relationships with government customers.
Customer Onboarding: Assist our customers in getting started with the Roundtable platform.
Portfolio Ownership: Independently manage a portfolio of small customer accounts.
Civic Roundtable is a mission-driven, venture-backed startup that makes government more integrated and effective through technology. They build tools for government workers on the frontlines of public problems. Trusted by public servants at over 1,500 agencies in all 50 states.
Develop relationships with customers and key stakeholders.
Retain and grow our customer base.
Identify new business opportunities to help expand our footprint within each client account.
AlphaSense is an AI-driven market intelligence platform used by sophisticated companies to improve decision-making. They have over 2,000 employees across the globe and offices in the U.S., U.K., Finland, India, Singapore, Canada, and Ireland.
Drive customer success as the first point of contact for customers in named accounts
Monitor overall client utilization and success
Provides ongoing service and support while managing the customers’ expectations and implementing action plans where needed; takes ownership of customer issues and partners with the appropriate teams to drive progress towards resolution
Raptor, founded in 2002, aims to protect every child, every school, every day. They are a school safety partner for 60,000 schools in 55 countries, providing SaaS and mobile technology, along with training and consultation solutions.
Deliver exceptional client satisfaction while supporting annual contract renewals.
Ensure all contractual commitments are fulfilled.
Act as primary relationship owner throughout client lifecycle.
Personify Health created a personalized health platform, bringing health plan administration, holistic wellbeing solutions, and comprehensive care navigation together. Their team empowers people to lead healthier lives through data-driven solutions that reduce costs while improving health outcomes.