Client Relationship Manager - Health (Remote)
Benefits
4w PTO
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Client Relationship Management:
- Manage day‑to‑day client relationships, support issue resolution, align on goals, and deliver product enhancements.
- Lead Client Business Reviews with Sales, highlight return on investment, document action items, and outline future strategies.
- Monitor product usage to ensure expected return on investment and alignment with client goals.
Account Management and Growth:
- Identify cross‑sell, upsell, and expansion opportunities with the Regional Sales Director.
- Support contract renewals and contribute to revenue retention and attrition‑avoidance strategies.
- Gather and support NPS survey participation and use feedback to inform improvements.
Collaboration and Support:
- Partner with Support, Product, and Development to resolve service tickets and ensure a smooth client experience.
- Collaborate with Customer Success to address product issues and performance concerns.
- Promote use of the Customer Community for support cases, product updates, knowledge resources, and training.
Experian
Experian is a global data and technology company, powering opportunities for people and businesses around the world. They operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments, with a team of 23,300 people across 32 countries.