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Client Management:
- Serve as the lead of day to day client management on a team reporting to the AVP, Client Success.
- Partner closely with the Director, Client Success who is responsible for strategic oversight for this client.
- Client assignments may change over time as business needs evolve.
Client Goals & Strategy:
- Develop a deep understanding of client strategy and contractual terms, partnering with clients, health plans and internal partners to execute strategies.
- Articulate the needs of the client to internal partners to ensure client’s expectations are met.
- Closely collaborate with internal partners on strategies to meet client needs within the parameters of the Included Health platform.
Retention & Upsell:
- Establish and maintain Retention and Upsell Plan (RUP) for each assigned client.
- Engage IH cross functional partners to proactively and intentionally drive client health.
- Resell the value of Included Health services, products and solutions, identifying and cultivating upsell opportunities.
Included Health
Included Health delivers integrated virtual care and navigation. They aim to raise the standard of healthcare for everyone by breaking down barriers and providing high-quality care for every person in every community. Included Health is an Equal Opportunity Employer.