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Responsibilities:
- Provide first-level IT support via ticketing systems, email, and remote tools.
- Support users in multiple countries and time zones.
- Escalate complex issues to second-level support teams.
Qualifications:
- Previous experience in IT Support / Service Desk / Helpdesk.
- Basic knowledge of Windows & Microsoft 365 tools.
- Strong communication and problem-solving skills.
Technical additions:
- Password resets / account unlocks.
- User and permission management.
- Ticket handling
Dreeso
We deliver sustainable, innovative, and economical solutions for real estate, industry, energy, and infrastructure, acting as consultants and implementers. Our 6,000+ employees across 63 global locations work in interdisciplinary teams, combining visionary thinking with the latest technologies.