A proud advocate - you will be the voice of our customers while remaining compassionate, responsive, inventive, and effective
A teacher - you will help customers learn and navigate the product and inspire confidence on the way to hiring enlightenment
A helper - you can easily smooth bumpy roads and have a knack for winning hearts and minds

What you’ll do:

Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
Demonstrate knowledge of products, services, and methodologies to enthusiastically provide support and mentorship
Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams

You should have:

3+ years of direct experience in customer success OR talent acquisition
Strong written and verbal communication skills
Strong objection handling and ability to articulate value

Greenhouse

Greenhouse's mission is to make every company great at hiring. They are a remote-first company with shared office spaces in New York City and Ireland, and they foster inclusivity, and communicate with transparency and accountability.

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