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Europe 5w PTO

  • Own and manage customer relationships to showcase the value of Greenhouse and ensure customer happiness and engagement
  • Serve as a trusted advisor, advocating internally for customer needs and feature requests to Greenhouse's internal Support, Product, Engineering, and Sales teams
  • Collaborate with high-profile and fast-growing companies to revolutionize their hiring processes

Customer Success Talent Acquisition Communication B2B SaaS

20 jobs similar to New Customer Success Manager, Mid-Market

Jobs ranked by similarity.

Europe 5w PTO

  • Develop and maintain strong relationships with key customer stakeholders.
  • Provide customers with insights on how to leverage our solutions to meet their needs.
  • Proactively identify and address customer issues, collaborating with internal teams.

AuditBoard is the leading audit, risk, ESG, and InfoSec platform on the market, with more than 50% of the Fortune 500 leveraging their technology. They are one of the 500 fastest-growing tech companies in North America and inspire each other to innovate and assist each other.

US

  • Provide strategic direction for clients on products and within their fields.
  • Act as a trusted advisor to clients and become an extension of the customer’s team.
  • Identify complex upsell opportunities and work with Sales teams.

Azbuka is on a mission to make the world a more empathetic and creative place with great stories that can be heard and shared by anyone, anytime, anywhere. They strive to foster a global community of readers by bringing people together through their 'corner bookshop' chain, online bookclubs and streaming subscription service with thousands of audio & e-book titles in dozens of languages.

Europe 6w PTO

  • Acquire expert knowledge in e-recruiting.
  • Organize meetings with potential new customers and convince them of our products and services.
  • Sell products to top-tier companies for digital collaboration with universities.

JobTeaser is a career portal integrated into over 800 European colleges and universities. They provide a platform for students to discover their talents and companies access to young talent before entering the job market.

Global 4w PTO

  • Communicate with users through written channels on job search topics and product-related queries.
  • Create and improve resumes and cover letters.
  • Conduct LinkedIn profile audits and provide structured recommendations.

Legit is a company from the Genesis ecosystem that creates news, entertainment, and educational content for millions of people worldwide. Every month, our products reach approximately 80 million users.

US Canada EMEA Unlimited PTO 12w maternity 12w paternity

  • Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
  • Take ownership of medium and large projects that are core to the team’s operations.
  • Build in-app onboarding experiences, create webinar series, and build retention best practices.

Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.

$70,000–$88,000/yr
US Unlimited PTO

  • Build strong, multi threaded relationships with customer stakeholders
  • Lead executive business reviews and create tailored success plans
  • Drive platform adoption and customer engagement through consultative guidance

HR Acuity offers state-of-the-art case management software that helps companies deal with issues consistently, equitably, and transparently. They are a fast-paced, high-growth, and innovative company dedicated to continually raising the bar for employee relations.

Europe

  • Own the day-to-day success of assigned clients, focusing on adoption, account health, and retention at scale.
  • Serve as a trusted partner by sharing relevant best practices and resources to customers.
  • Develop and maintain a detailed understanding of client use cases and document findings to support continuity and scale.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

US Canada 8w maternity 8w paternity

  • Partner directly with Small Business and Mid-Market customers to support their recruiting operations.
  • Make it easy for customers to love GoodTime and make our customers feel heard and taken care of!
  • Drive product adoption by building exceptional relationships and intimately understanding our customer’s processes.

GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. Their Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.

  • Take ownership of a customer portfolio and maximize their platform engagement and satisfaction.
  • Create Success Plans and conduct Quarterly Business Reviews (QBRs) to help customers meet their targets.
  • Serve as the customer’s technical product expert and provide solution training, testing, and troubleshooting.

Urbantz helps retail, grocery, e-commerce, and logistics companies optimize last-mile delivery with a delivery management SaaS platform. They focus on enabling enterprises to navigate multi-fleet operations and promote sustainability in the final mile, serving over 100 brands and experiencing growth across Europe, the Middle East and beyond.

Global

  • Identify and generate revenue through upsell and cross-sell to existing customers
  • Proactively own and manage a book of accounts, including decision maker relationships
  • Consult existing clients on internal process to drive change and expand use of Deel's product offerings.

Deel is the all-in-one payroll and HR platform for global teams. They combine HRIS, payroll, compliance, benefits, performance, and equipment management into one seamless platform. Among the largest globally distributed companies in the world, their team of 7,000 spans more than 100 countries and brings a connected and dynamic culture that drives continuous learning and innovation for their customers.

Europe 4w PTO

  • You will design and execute advanced sourcing strategies for niche and senior roles.
  • You will build and nurture healthy pipelines of pre-qualified candidates for recurring roles.
  • You will partner with Recruiters and Hiring Managers to calibrate role requirements and provide weekly data.

Sporty is a remote-first company committed to sustainability. They seem to be a company that values internal networking opportunities and bonuses.

Spain 5w PTO

  • Work alongside the US leadership team to build an EMEA team and implement and improve scalable CS processes.
  • Independently manage, mentor, and grow a team of CSMs who support our most strategic customers and work with our Channel teams.
  • Ensure CSMs are executing success strategies, co-creating plans with customers and channel partners, and driving measurable results.

Appfire empowers teams to break silos and collaborate seamlessly through their software solutions. With 850+ employees across 28 countries, they foster a remote-first environment where everyone is respected and invested in for professional and personal growth.

US

  • Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
  • Articulate the value of the company to the customer through measurable ROI.
  • Negotiate long-term renewals and secure revenue uplift.

Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.

North America Europe Australia Unlimited PTO 12w maternity

  • Maintain a revenue base by managing retaining and expanding a book of business
  • Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
  • Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage

Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.

Brazil 26w maternity 4w paternity

  • Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
  • Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
  • Engage with Enterprise clients at key moments (renewals, risks, opportunities).

Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.

Europe 6w PTO

  • Own and manage Greenhouse, including maintaining job postings, pipelines, and candidate data
  • Coordinate and schedule interviews across multiple teams
  • Continuously improve hiring processes and workflows

Orcrist is building a next generation data intelligence platform using cutting-edge technologies. They provide solutions to empower their clients to take decisive actions in complex environments, supporting competitiveness, safety, and resilience.

Colombia

  • Drive retention and growth among assigned group of customers.
  • Act as the customer advocate by sharing established best practices.
  • Effectively identify and partner with resources across departments based on customer objectives.

iCIMS is a software company. They have a collaborative culture.

APAC Unlimited PTO 16w maternity

  • Lead and scale a regional pod that covers all CS segments in APAC.
  • Be accountable for regional retention outcomes, and team health.
  • Partner with cross-functional leaders to remove blockers and improve the APAC customer experience.

Remote is solving modern organizations’ challenge of navigating global employment compliantly. Their team works asynchronously around the world and encourages every member to bring their talents, experiences and culture to the table to help them build the best-in-class HR platform.

Europe

  • Act as the primary point of contact for assigned Enterprise customers.
  • Own the full post-sales lifecycle, including onboarding and renewal execution.
  • Build trusted relationships with users and executive sponsors.

Airship helps brands like Alaska Airlines and BBC drive revenue growth and customer loyalty with cross-channel customer experiences. They empower teams to create personalized experiences across channels and foster customer relationships.

Europe

  • Run high-signal interviews.
  • Build and maintain structured hiring methods.
  • Drive interview consistency and quality.

Reachdesk is a SaaS global gifting and swag platform that helps B2B companies create meaningful connections with prospects, customers, and employees, driving measurable ROI. Trusted by many recognized names in technology and SaaS, Reachdesk integrates with marketing, sales, and HRIS tech stacks and has hubs in New York, London, and Lisbon.