Identify, activate, and track upsell opportunities
Lead customer marketing campaigns designed to promote additional solutions, features, and services, leveraging a variety of channels
Partner with Customer Success to spot patterns, gaps, and opportunities upsells.
Energage helps organizations turn employee feedback into useful business intelligence and credible employer recognition through Top Workplaces. Built on 19 years of culture research and the results from 23 million employees surveyed across more than 70,000 organizations, Energage delivers the most accurate competitive benchmark available.
Take ownership of a book of customers, being the main point of contact and hopping on customer calls per SLAs.
Take ownership of medium and large projects that are core to the team’s operations.
Build in-app onboarding experiences, create webinar series, and build retention best practices.
Ashby offers a highly differentiated product, making it easier to sell. They aim to offer deep expertise whenever interacting with prospects and customers and strongly believe small teams with talented people and the right work environment deliver much better performance than large headcounts.
Develop and implement end-to-end digital and one-to-many programs for customers.
Create and execute a cohesive strategy with tangible goals to drive adoption, retention and expansion.
Coach and develop the team by providing regular feedback and investing in each team member’s growth.
Practice Better is an all-in-one platform helping health and wellness practitioners run their businesses, care for their clients, and scale their impact. As a remote-first team headquartered in Toronto, they are made up of curious, driven, and empathetic people.
Build Deep Relationships: Develop and maintain strong relationships with key stakeholders in assigned customer accounts; act as a primary point of contact and build trust through timely and proactive communication.
Provide Comprehensive Support: Take ownership of key stages in the customer journey from implementation to ongoing support and success, positioning partnerships for renewal and expansion.
Drive Platform Adoption: Provide guidance to customers to help them achieve their objectives while using our platform, whether they are looking to promote job seeker upskilling and employment, create capacity for workforce staff, help employers address talent shortages, or build more collaborative workforce ecosystems.
FutureFit AI helps more people get to better jobs faster and cheaper, with a specific focus on those facing barriers to opportunity. Their AI-powered platform brings efficiency and insight to workforce development, replacing outdated systems and unlocking human potential at scale; the team consists of 30-50 employees across the US and Canada and they are committed to creating an inclusive environment for all employees.
Lead, coach, and develop a blended team of Customer Success Advisors (CSAs) and Technical Leads (TLs).
Drive measurable outcomes in customer adoption, value realization, renewal readiness, and overall account health.
Serve as the Customer Success product SME for aligned PerfectServe solutions.
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
North AmericaEuropeAustralia
Unlimited PTO
12w maternity
Maintain a revenue base by managing retaining and expanding a book of business
Build strong relationships with your assigned customer portfolio and support them as their the key contact and advocate
Drive upgrade revenue from deep understanding of customers’ business and goals to identify opportunities for product feature adoption and expanded usage
Qualio is a unified quality and compliance management platform that helps regulated organizations get products to market faster with reduced risk. The Qualio team is all-remote, and distributed across North America, Europe and Australia.
Accelerate and drive revenue acquisition and expansion through value based consultations and demonstrations.
Be the trusted business partner for complex and / or enterprise-type opportunities to help address customer business goals and requirements
Share learning and drive development and enablement opportunities within the Customer Success team
Remote is solving modern organizations’ biggest challenge – navigating global employment compliantly with ease. They make it possible for businesses of all sizes to recruit, pay, and manage international teams. With our core values at heart and future focused work culture, their team works tirelessly on ambitious problems, asynchronously, around the world.
Partner directly with Small Business and Mid-Market customers to support their recruiting operations.
Make it easy for customers to love GoodTime and make our customers feel heard and taken care of!
Drive product adoption by building exceptional relationships and intimately understanding our customer’s processes.
GoodTime is the leader in complex interview scheduling automation for enterprise talent teams. Built for scale, their platform handles the complexity others can’t. Their Culture of Entrepreneurship is built on three pillars; autonomy, accountability, and collaboration.
Ensure high user-adoption through effective executive sponsorship, change management, and white-glove trainings
Lead Executive Business Reviews with client executives to communicate value provided by AcuityMD
Identify and illuminate customer success stories and examples of AcuityMD ROI
AcuityMD is a software and data platform that accelerates access to medical technologies, helping MedTech companies understand product usage and opportunities for better patient care. They are a high-growth SaaS company backed by Benchmark, Redpoint, ICONIQ Growth, and Ajax Health, valuing collaboration and simple, innovative solutions.
Own customer outcomes and ensure each customer receives value from our solutions throughout their lifecycle.
Articulate the value of the company to the customer through measurable ROI.
Negotiate long-term renewals and secure revenue uplift.
Jobgether uses an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Their system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company.
Own a portfolio of strategic customers across onboarding, adoption, retention and more
Lead structured onboarding programs to drive time-to-value and long-term success
Run regular business reviews and executive presentations that clearly communicate ROI and roadmap alignment
Didero is building the autonomous supply chain, starting with agentic supplier management, to automate time-intensive workflows with AI agents. They are backed by some of the world’s best venture funds and leading figures across AI, supply chain, and enterprise software.
Lead the Enterprise Customer Success team, focusing on adoption, retention, and expansion.
Develop, coach, and elevate the team’s seniority, hiring high-performance talent.
Engage with Enterprise clients at key moments (renewals, risks, opportunities).
Docplanner Group is present in 13 countries, serving over 55 million patients and processing 15 million appointments monthly. With over 2 million healthcare professionals in their database, their mission is to help people live longer, healthier lives through diverse services like a marketplace and SaaS system.
Manage a book of business in a SaaS or Tech Customer Success role.
Support individuals and businesses in effectively utilizing software to enhance productivity and efficiency.
Guide customers through their lifecycle through email, webinars, and customized sessions.
1Password is building the foundation for a safe, productive digital future. They innovate the market-leading enterprise password manager and pioneered Extended Access Management. They are one of the most loved brands in cybersecurity, taking a human-centric approach; over 180,000 businesses trust 1Password.
Design, implement, and continuously refine the Customer Success operating system across all INNERGY products.
Partner with Sales and Account Management to drive renewals, cross-sell, and upsell strategies.
INNERGY is transforming the woodworking industry with cloud-based ERP software designed for custom manufacturers. The company has a globally distributed team of 200 plus professionals and values collaboration, creativity, and ownership.
Own and manage a portfolio of high-value enterprise accounts, identifying and executing opportunities to increase ARR.
Build relationships to become a strategic advisor to customers, ensuring they achieve key business outcomes using solutions.
Track, measure, and report NRR, ARR, growth, and customer adoption trends.
Appfire is a remote-first company that creates software empowering teams to break silos and collaborate seamlessly. With over 850 employees across 28 countries, they foster an environment where everyone is respected and invested in for professional and personal growth.
Own and grow a portfolio of 25 or more mid market enterprise customers, guiding them from go live through long-term value realization
Serve as a trusted advisor to executive sponsors, aligning AI-driven solutions to strategic business outcomes
Drive adoption, engagement, and expansion of the Moveworks AI Assistant across ServiceNow workflows
Moveworks, now part of ServiceNow, is redefining how work gets done by combining Moveworks’ AI Assistant with ServiceNow’s workflow platform. They deliver support across IT, HR, Finance, and beyond to resolve employee needs instantly, automating complex workflows.
Serve as a strong advocate for customers and end users, representing their needs within the PerfectServe organization
Build trusting relationships and provide day-to-day support to customers
Lead process improvement and optimization initiatives that drive measurable value for customers
PerfectServe offers Best in KLAS clinical communication and physician scheduling solutions and is a Leader in the Gartner Magic Quadrant for Clinical Communication and Collaboration. They have seen an 88% growth rate over the past three years and need strong team members to help them continue to grow!
Serve as the primary contact for a portfolio of 50 customers, fostering trust and building strong, long-term relationships.
Develop and execute tailored success plans to support customers in achieving their goals.
Identify opportunities for expansion and upsell within the portfolio by aligning customer needs with additional products or services.
Eltropy aims to revolutionize financial service access by enabling secure and compliant digital engagement for financial institutions. Their platform enhances operations, engagement, and productivity for Community Financial Institutions through integrated communication technologies.
Oversee a portfolio of customers to help them achieve business outcomes.
Bring ServiceNow's best practices, innovations, and capabilities to help customers achieve their goals.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Own a book of up to 150 strategically valuable Array+ clients
Develop messaging and communicate to clients about how they can maximize the value of Array+ for their users
Provide proactive communication to clients about changes to the Array+ product
Array is a financial innovation platform helping digital brands, financial institutions, and fintechs launch consumer products faster. As a remote-first company, they are focused on providing opportunities for high performing individuals to have deep impact in the fast growing fintech space.