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Role Overview:
- Lead client-facing teams and drive client satisfaction and scaling ratios.
- Build and enforce protocols to increase client lifetime value and net revenue retention.
- Oversee Creative and Logistics integration for holistic client outcomes.
How You'll Make An Impact:
- Mentor the client services team and foster a high-performance culture.
- Design repeatable processes to grow client scope and spend.
- Act as executive point of contact for key clients and identify growth opportunities.
What Sets You Apart:
- 10+ years of client services leadership in digital marketing or e-commerce agency environments.
- Experience owning an agency P&L of $20M or more and scaling new service offerings.
- Strong analytical skills with proven ability to increase client LTV and net revenue retention.
Envision Horizons
Envision Horizons is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks. It is a small to mid-sized agency with a culture built on trust, curiosity, and collective expertise.