Source Job

US

  • Lead, mentor, and develop the client services team to drive high performance and accountability.
  • Design and enforce repeatable protocols across the client lifecycle to increase LTV and net revenue retention.
  • Lead expansion beyond Amazon into additional marketplaces and retail media channels like Walmart, TikTok, and Ulta.

E-commerce Process Design P&L Management Strategic Thinking

20 jobs similar to Vice President of Client Services

Jobs ranked by similarity.

US

  • Lead and coach a high-performing team of Account Managers to drive client retention and growth.
  • Drive consultative sales strategies, including renewals, upsells, and cross-sells to deliver measurable business outcomes.
  • Use data and analytics to guide account strategy, monitor client health, and inform strategic decisions.

Lightcast is a global leader in labor market insights, working with partners across six continents to drive economic prosperity and mobility. They are an equal opportunity employer with offices in the US, UK, Europe, and India, committed to diversity and inclusion.

$130,000–$160,000/yr
United States Unlimited PTO

  • Lead and develop a team of Account Managers to deliver exceptional client value and drive success across the Home Services vertical.
  • Build and maintain strong relationships with key clients, serving as the senior point of contact for major account opportunities or escalations.
  • Oversee account performance metrics, client satisfaction, and growth, collaborating with cross-functional teams to drive revenue retention and upselling.

Scorpion is the leading provider of technology and services helping local businesses thrive. The company offers a unique blend of AI support and teams of human experts, with a culture focused on client success and continuous improvement.

$90,000–$96,000/yr
US

  • Manage client lifecycle across enterprise accounts with a focus on retention and churn reduction.
  • Realize value by helping clients measure ROI and align with their internal success metrics.
  • Lead strategic client meetings and coordinate cross-functional teams to ensure unified value delivery.

Bazaarvoice creates smart shopping experiences by connecting brands and retailers with billions of consumers through user-generated content. Founded in 2005, we are headquartered in Austin, Texas with offices globally and have been recognized as a Great Place to Work in multiple countries.

Global

  • Partner with sales and client service teams to optimize performance and refine processes for sustainable growth.
  • Identify and pursue new business opportunities, including partnerships that expand reach across e-commerce and Amazon ecosystems.
  • Drive revenue growth by overseeing contract strategy, service positioning, and negotiations.

Envision Horizons is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks. The team is diverse, tech-driven, and values trust, curiosity, and collective expertise, offering flexibility and support.

US

  • Serve as the primary operational contact for assigned programs, ensuring seamless client experience and stakeholder alignment.
  • Drive program milestone execution, including stakeholder discovery, data diagnostics, and creative recommendations.
  • Foster team clarity on priorities and responsibilities, and identify opportunities to improve engagement delivery.

Incubeta is a global marketing partner helping ambitious brands drive profitable growth by integrating media, creative, data, and technology. In the Americas, we are entering a decisive growth phase with strong capability and proven solutions.

$140,000–$160,000/yr
US Unlimited PTO

  • Lead a cross-functional team of Client Success Managers, Support, and Implementation resources to own key client relationships in multifamily.
  • Build structures, processes, and metrics to turn good individual account work into a predictable, scalable retention engine.
  • Be measured on the health and growth of your team as much as the health and growth of the book of business they manage.

Fetch is a company that provides client success services for the multifamily industry. They are a growing team that values hard work and offers a great work-life balance with unlimited PTO and comprehensive benefits.

UK 5w PTO

  • Serve as the primary relationship owner for a portfolio of strategic accounts, leading onboarding, business reviews, renewals, and growth opportunities.
  • Coach and mentor less experienced Client Success Managers to elevate team capabilities and execution.
  • Collaborate cross-functionally with Sales, Legal, Product, and Support to deliver measurable client success and long-term value.

Rithum is the world's most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. Today, more than 40,000 companies trust Rithum to grow their business, representing over $50 billion in annual GMV, and the company offers a remote-first culture with comprehensive benefits.

$210,000–$230,000/yr
US Unlimited PTO

  • Lead the Customer Success organization, driving ARR retention and expansion through scalable strategies and high-performing teams.
  • Build executive-level client relationships, manage portfolio health, and identify expansion opportunities across markets and use cases.
  • Establish a Voice of Customer program and partner cross-functionally to ensure seamless client experiences and align product development.

Arbital Health is a healthcare technology and actuarial company that centralizes, measures, and adjudicates value-based care contracts at scale. Backed by leading investors and co-founded by industry veterans, the company serves over 40 clients and fosters a collaborative, fast-paced culture focused on high potential and humble individuals.

Unlimited PTO

  • Lead all Professional Services engagements, including product optimization, strategic advisory, workflow transformation, and value realization initiatives.
  • Build and scale an AI Enablement & Consulting practice, including service offerings, methodologies, and customer-facing solutions.
  • Drive customer outcomes that increase product adoption, retention, expansion, and overall customer lifetime value.

Datarails is transforming how finance teams operate by bringing together data, automation, and AI into a unified platform for modern FP&A. The company offers a collaborative, team-oriented environment with opportunities for growth and ownership of your schedule.

Global Unlimited PTO

  • Serve as senior strategic lead for enterprise clients, owning executive communication and long-term partnership value.
  • Drive retention and expansion through renewal, upsell, and cross-sell strategies tied to NRR performance.
  • Architect integrated growth plans across Paid Media, SEO, CRO, Creative, and RevOps.

Directive Consulting is a B2B marketing agency focused on performance metrics. With over a decade of expertise and 420+ B2B brands, they operate through Performance, Communications, and Commerce divisions, fostering a fast-paced and bold culture.

$130,000–$150,000/yr
US Unlimited PTO 12w maternity 12w paternity

  • Own a portfolio of pharmaceutical accounts, driving retention and expansion through strategic growth plans and quarterly business reviews.
  • Cultivate strong client relationships as a trusted advisor, collaborating on brand objectives and ensuring campaign success.
  • Lead and mentor a team of Client Services Managers, fostering a high-performance culture and collaborating across departments.

Impiricus is the first AI-powered HCP Engagement Engine, transforming how life sciences companies support physicians. Recognized as the #1 fastest growing company in North America by Deloitte, it fosters a culture of ethical, clinically meaningful interactions.

North America

  • Actively seek new enterprise opportunities and map out expansion pathways within high-level accounts.
  • Serve as primary point of contact for multi-divisional accounts, leading strategy and execution.
  • Own the success of every campaign, approaching decisions as if running your own business.

Ruvixx is a growth partner that helps winning brands turn untapped opportunities into profitable revenue through sustainable, measurable campaigns. The company offers a fully remote, collaborative culture that values transparency, results, and long-term trust.

US

  • Develop and execute customer success strategy to maximize retention, satisfaction, growth, and advocacy across a team of Customer Success Managers.
  • Establish scalable engagement programs, monitor KPIs like CSAT, NPS, and retention rates, and drive revenue growth through account expansion.
  • Partner cross-functionally with Operations, Sales, Marketing, and Product teams to ensure a world-class customer experience and serve as the voice of the customer.

Stratus is a market leader in brand implementation and maintenance, helping global brands show up consistently through exterior signage, interior branding, site refreshes, digital signage, and ongoing repair. The company fosters a supportive, collaborative culture with career growth opportunities, regular coaching, and mentorship.

Latin America

  • Lead growth strategies for Shopify clients, including auditing performance and building improvement roadmaps.
  • Drive CRO across the full funnel, from landing pages to checkout flows, using data and testing.
  • Manage client relationships and coordinate with developers and external specialists to deliver results.

Oowlish is a rapidly expanding software development company that collaborates with premier clients from the United States and Europe to deliver pioneering digital solutions. Certified as a Great Place to Work, we offer professional development opportunities and a nurturing remote work environment with a diverse team.

US Unlimited PTO

  • Champion your region's success by developing and executing Customer Success strategy.
  • Build and inspire a high-performing team of field leaders.
  • Own your region's performance metrics and present data-driven insights to executive leadership.

Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. They are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction.

$120,000–$135,000/yr
US Unlimited PTO

  • Own delivery strategy and program execution for a portfolio of pharmaceutical accounts, ensuring campaigns meet client goals and are resourced appropriately.
  • Lead and mentor a team of CS Managers, driving accountability, governance, and cross-functional collaboration across Sales, Operations, Product, and Data.
  • Act as a strategic consultant to clients, owning retention, growth, QBRs, and MLR processes while maintaining deep revenue ownership for $5-10M+ accounts.

Impiricus is the first and only AI-powered HCP Engagement Engine, ethically connecting life sciences companies to physicians to accelerate patient access to treatments. Founded by a physician and a pharmaceutical executive, it was named the #1 fastest growing company in North America by Deloitte in 2025 and operates with a council of 2,000+ HCP advisors.

$75,000–$100,000/yr
US Unlimited PTO

  • Act as a strategic business partner and CEO of a portfolio of ~15 strategic clients, driving long-term partnerships and customer retention.
  • Lead Executive Business Reviews and proactively recommend solutions to anticipate client needs and uncover expansion opportunities.
  • Drive commercial success by owning retention, expansion strategies, and overall revenue growth within your portfolio.

TrueML is a mission-driven financial software company that uses machine learning to create personalized digital experiences for distressed borrowers. The team includes inspired data scientists, financial services experts, and customer experience fanatics building technology to ensure nobody gets locked out of the financial system.

$70,000–$90,000/yr
United States

  • Independently manage a portfolio of paid media clients with campaign execution across Google, Meta, and Microsoft Ads.
  • Serve as primary client contact, building trust and identifying growth opportunities for retention and upsell.
  • Provide mentorship to junior team members and contribute to internal projects and process improvements.

Point Success is a Google Premier Partner specializing in AI-driven media and direct revenue impact for franchise and mid-market brands. They manage digital advertising for over 500 service-based businesses and are a preferred partner for more than 10 franchise networks and a member of the SmartBug Media Family.

$60,000–$65,000/yr
US 4w PTO

  • Manage a broad portfolio of eCommerce merchants using AI tooling to amplify your reach and sharpen your focus.
  • Prioritize outreach based on churn risk, booking consultations to protect retention and unlock cross-sell opportunities.
  • Drive one-to-many engagement through webinars, roundtables, and lifecycle campaigns to boost product adoption.

Clearer.io reimagines eCommerce by enhancing search, discovery, and customer engagement through a suite of innovative apps. Our global team empowers eCommerce brands to accelerate growth, fostering a culture of collaboration, creativity, and transformation.

Global

  • Oversee creative direction for a portfolio of marketplace brands, ensuring alignment with performance and quality standards.
  • Translate platform-specific best practices into high-performing creative across Amazon, Walmart, and Target.
  • Lead a pod of Creative Strategists and Designers, providing coaching and career development support.

Envision Horizons is a global marketplace growth agency specializing in Amazon, Walmart, and other major retail media networks. It is a small-to-mid-sized, tech-driven team that values trust, curiosity, and collective expertise, offering flexibility and support.