Job Description
The GTM Service Enablement Manager leads the team responsible for new hire training, everboarding, and ongoing coaching for Support, Onboarding, and Care. * Owns the full lifecycle of enablement for service teams, including onboarding, coaching programs, and certification paths. Strong focus on developing the humans who deliver training and creating the systems to ensure employee preparedness. Visible improvements in service quality attributable to training and coaching. * Coaches Enablement Leads in facilitation, content delivery, and behavioral coaching techniques. Build structured development plans and elevate the team into high-performing training professionals. Uses field observations to identify gaps and convert them into actionable improvements. * Collaborates with Support, CX, Product Enablement, HR, Workforce Management, and regional site leaders. Aligns training programs with operational needs, product updates, and business priorities. Builds the systems, processes, and measurement frameworks that make enablement scalable and repeatable across regions.
About Apollo.io
Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally.