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Key Responsibilities:
- Owning service performance and SLA delivery across Customer Operations.
- Designing and operating a closed-loop system that connects forecasting, scheduling, routing, and real-time intervention.
- Building and running a hybrid workforce model (Human + AI).
Required Skills:
- Operating large-scale, real-time supply/demand systems.
- Direct accountability for service levels or SLAs in high-stakes, real-time environments.
- Strong operator instincts with data fluency.
Benefits:
- Relocation assistance to the UK.
- Visa sponsorship available.
- Flexible working hours.
Monzo
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. With a focus on solving problems and changing lives through financial education and award-winning customer service, they foster diversity and inclusion, supporting all people to grow.