Coach and support a team of up to 7 Team Managers.
Make critical, real-time operational decisions.
Take full ownership of your operation's performance.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!
Own end-to-end workforce management for all in-house and BPO contact centers.
Serve as the single owner of the contact forecast, ensuring accuracy across all channels and time zones.
Lead short-term and long-term workforce planning, including intraday and weekly execution.
Greenlight is a family fintech company with a mission to help parents raise financially smart kids. They serve more than 6 million parents and kids with their award-winning banking app. They believe every child should have the opportunity to become financially healthy and happy.
Provide team leadership across case management, escalations, and operational support functions.
Act as a central escalation point for customer or operational concerns, resolving issues promptly and professionally.
Make informed decisions independently while collaborating with peers and senior leadership.
Omnidian, Inc. is a tech-enabled service company revolutionizing performance assurance for the distributed solar and energy storage industries. They are building a more sustainable future for the planet through our passionate teams and innovative technology.
Lead comprehensive financial forecasting, including daily revenue forecasts and long-range planning.
Analyze key financial and operational metrics to identify trends, risks, and opportunities.
Manage and prioritize the FP&A team’s workflow to align with key organizational goals and deadlines.
They empower animal healthcare professionals with opportunities to earn more and achieve greater flexibility in their careers and personal lives via a technology platform. They have over 20,000 veterinary professionals in their network.
Be a hands on leader in building a discipline of exceptional analytics working to make Data at Monzo the gold standard within the industry.
Nurture between 6 and 7 engineers, supporting, coaching and developing high performing engineers through regular 1:1s, continuous feedback and relationships with others.
Aid prioritisation of initiatives and projects, working closely with other leads for each of our Monzo collectives.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They offer personal and business bank accounts, joint accounts, and credit cards, aiming to solve problems and change lives through their innovative financial solutions and award-winning customer service.
Develop a strong understanding of business economics across DTC, Amazon, and retail channels
Direct AI tools and agents to improve modeling speed, forecasting workflows, and reporting clarity
Partner with operators across marketing, operations, and growth teams to support performance analysis
Ryze is a $500M+ DTC business and rapidly scaling retail brand already at a $100M run rate with our first national retailer, making functional mushroom coffee and wellness products. They operate with speed, intensity, and high ownership, building a finance team that moves as fast as the business.
Act as the operational owner and business driver for all Vendor Management System (VMS) integrations.
Design the policy framework that governs enterprise operations and commercial term requirements with customers.
Own the rebuild of WorkWhile's VMS processes in partnership with the data science team and Finance.
WorkWhile helps workers earn a better living and live better lives by evolving from a high-growth labor marketplace into a comprehensive workforce platform. Backed by Khosla Ventures and recognized by the Inc. 5000 for 10x growth, they're disrupting the $650 billion staffing and recruiting market.
Design and build automated monitoring solutions and reusable frameworks.
Explore advanced techniques, such as AI, to enhance testing and improve efficiency.
Bring data-driven insight to how Monzo manages risk and controls.
Monzo is on a mission to make money work for everyone, waving goodbye to complicated traditional banking. They have grown a lot in the last 10 years in the UK, offering personal and business bank accounts, joint accounts, and more, aiming to solve problems and change lives.
Improve customer and business outcomes through better automated decisioning, using Machine Learning and statistical modelling.
Drive innovations by identifying new opportunities of data and ML applications, and delivering business values across multiple Borrowing products.
Champion the quality and efficiency of model development, and ensure safe and scalable growth of their model portfolio.
Monzo is on a mission to make money work for everyone. They're waving goodbye to the complicated and confusing ways of traditional banking and want to solve problems and change lives through Monzo. The company cares deeply about their 15+ million customers.
Own workforce scheduling for a 24/7, 365 multi-channel customer support operation.
Develop and maintain optimized agent schedules that align with forecasts, staffing plans, and service level targets.
Design shift structures, break and lunch placements, and staffing patterns to ensure adequate coverage during peak demand periods.
Aura is on a mission to create a safer internet. They are a team of over 400 people worldwide and is guided by a leadership slate that's successfully grown startups into multi-billion dollar organizations.
Full P&L ownership of scheduling operations and call center functions.
Drive transformative cost reduction across the full operational cost structure.
Design and evolve the Operations organization, deploying AI and automation.
Scan.com is a digital health company making diagnostics accessible, fast, and transparent. Their technology speeds up diagnoses for timely treatments, improving healthcare outcomes for hundreds of patients each day. They've raised over $100m in VC funding, reached profitability, and have a growth trajectory of over 100% YoY.
Define and execute the strategic vision for ML across Operations and adjacent business areas.
Act as a senior technical authority, setting best practices and architectural patterns for ML across the organization.
Mentor and coach ML practitioners at all levels, fostering a culture of continuous learning and innovation.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. With a focus on solving problems and changing lives, they offer personal and business bank accounts, savings, investments, and pension options, and they are known for their award-winning customer service.
Leading the design and delivery of complex, cross-functional change initiatives across Financial Crime, Fraud and Disputes
Partnering with Product, Risk, Technology and Operations to shape solutions that balance customer experience, risk and efficiency
Driving organisational readiness for change, from planning and stakeholder alignment through to implementation and adoption
Monzo is building the bank of the future, focused on solving problems, making banking easier, and helping people manage their money better. They offer personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They have a history of creating magical moments for our customers!
Own and build the end-to-end bookings model and lead annual and in-year planning.
Develop and run a reporting framework that drives weekly execution, monthly performance tracking, and quarterly business reviews.
Establish and maintain a single source of truth for revenue metrics across all functions and data sources.
BlueCat is a key player in the rapidly growing space of Intelligent Network Operations, offering a combination of systems of understanding and change. They have an award-winning culture and are recipients of 'Great Place to Work' certification, prioritizing transparency, curiosity, respect, and enjoyment.
Lead the end-to-end setup, QA, and deployment of deals, ensuring all inventory and data segments are aligned with client objectives.
Act as the primary point of contact for technical troubleshooting, resolving issues related to scale, bidding, and overall deal health.
Partner with commercial teams to advise clients on the most effective transactional setups within the OpenX platform.
OpenX focuses on unleashing the full economic potential of digital media companies. They build digital advertising markets and technologies designed to deliver optimal value to publishers and advertisers. They have a uniquely experienced team in designing and operating high-scale ad marketplaces.
Support executive decision-making by building analytical models.
Track performance, and translate data into actionable insights.
Influence how the business grows.
Sprinto is an AI-native GRC platform that helps organizations manage risks, audits, vendor oversight, and continuous monitoring from a single connected platform. With a team of 350+ employees serving 3,000+ customers across 75+ countries, they combine scale with expertise to deliver trust and compliance.
Own the performance of a global Customer Support organization (~50 people including BPO) serving tens of thousands of customers
Define and execute an AI-first support strategy, embedding AI deeply into workflows to improve both customer experience and efficiency
Build and lead a high-performing, globally distributed team, setting a high bar for execution, accountability, and continuous improvement
Brightwheel is the largest, fastest growing, and most loved platform in early education. They are trusted by millions of educators and families every day. Their team is passionate, talented, and customer-focused, embodying their Leadership Principles in their work and culture.
Assist with the management of UTO and PTO requests and processing using multiple systems for all regions.
Assist in real-time monitoring and managing the intraday schedules adherence and agent workloads.
Provide Technical Support leadership objective data around individual and team adherence and attendance concerns.
Hyland's mission is to help its employees, customers, and partners exceed their potential with its industry-leading content services platform. Our employees are passionate about helping customers succeed, raising up their fellow Hylanders, and engaging in the communities where they live and work.
Support sales and services related programs, initiatives, and analytics.
Deliver data-driven insights to inform short and long term strategy and action plans.
Drive process optimization and training for the Global Restaurant Sales and Services team.
OpenTable, part of Booking Holdings, Inc., helps restaurants thrive with technology that empowers them to focus on their team, guests, and bottom line while enabling diners to discover and book the perfect restaurant. Every employee has a tangible impact on what we do and how we do it, working as part of a global team in a hospitality-focused culture.