Spotting patterns and identifying potentially vulnerable customers and financial crime.
Listen to customers’ concerns with positivity, empathy and patience and fix the problem.
Supporting customers across phone calls, in-app chat and email.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking's complexities. Starting as a prepaid card, their product offering has grown in the UK to include personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account, and credit cards. They create magical moments for their customers.
Taking ownership of complex FinCrime Business Banking tasks, including Enhanced Due Diligence (EDD) and multi-jurisdictional money muling investigations.
Writing and submitting high-quality Suspicious Activity Reports (SARs) to the National Crime Agency (NCA).
Coaching Investigators on complex financial crime typologies and best practices to drive a culture of excellence.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. With a focus on solving problems and changing lives, Monzo offers personal and business bank accounts, savings, investments, and pension options, emphasizing customer service and financial education.
Lead core Group-wide Financial Crime Framework initiatives, maintaining and evolving our Enterprise-Wide Risk Assessment (EWRA) and Policy suite.
Execute 2nd Line Monitoring by designing and conducting thematic reviews of 1st Line processes to test control effectiveness and identify gaps.
Advise on High-Risk Decisions, acting as the primary escalation point for complex cases and providing "check and challenge" on new product launches.
Pleo builds spend solutions that make managing money seamless, empowering, and surprisingly effective for finance teams and employees alike, with a vision to help all businesses ‘go beyond’. They are a driven, progressive, and kind bunch of 850+ people from over 100 nationalities, all committed to delivering the future of business spending, together.
Innovate and improve the embedding of change, governance, and risk management processes to ensure they work for Habito.
Support Habito to develop and improve controls that protect customer and business needs now and in the future.
Manage and report on Habito' risk and control environment across both product and operational support domains.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. They offer personal and business bank accounts, savings, investments, and pension options striving to solve problems and change lives through innovative financial solutions.
Shape executive governance, operational cadence and drive company-wide performance.
Embed a robust performance and governance framework that connects strategy, financial planning and execution.
Lead high-priority, cross-functional strategic initiatives with clear scope, ownership and measurable outcomes.
Form3 is revolutionizing the world of payments with its cutting-edge technology and innovative solutions. Form3 is a fully remote organization with a head office in London and hires talented people from a variety of backgrounds and experiences.
Strengthen fraud monitoring and detection capabilities.
Coordinate with external partners to support fraud recovery.
Fidelity National Financial (FNF) is seeking a Fraud Operations Lead to join the Compliance organization and lead the development, coordination, and maturation of the company’s enterprise wire fraud prevention, detection, and response capabilities. The ideal candidate brings strong operational leadership experience in security, compliance, or technical operations environments and is focused on delivering tangible outcomes such as improved control effectiveness, earlier fraud detection, and measurable reductions in fraud exposure.
Being the first point of contact for compliance advice for Retail and Business customer propositions.
Providing clear and proactive compliance advice to the Borrowing squad, especially on CONC and Consumer Duty.
Reviewing customer journeys and communications to help the business deliver good customer outcomes, and flagging any risks.
Monzo is a financial technology company aiming to make money work for everyone, moving away from the traditional banking complexities. They offer personal and business bank accounts, savings, investments, and pension options, focusing on customer service and financial education.
Setting the long-term design vision and leading large, end-to-end design projects within Business Banking.
Delivering high-impact design work while managing and developing a small number of designers.
Partnering with cross-functional leaders to define and execute product strategies that translate into actionable plans.
Monzo is on a mission to make money work for everyone, waving goodbye to traditional banking complexities. They offer personal and business bank accounts, joint accounts, and more, combined with financial education and award-winning customer service.
The assurance review schedule as the DC book grows, keeping risk ratings accurate.
In-depth reviews of DC responses, identifying gaps and weaknesses in their financial crime controls.
Drafting and issuing recommendations to DCs, then tracking and following up until full closure is confirmed.
Griffin is a fully regulated UK bank that powers the accounts and payments offerings of product-led fintechs and platforms. They provide the banking backbone behind products in remittance, payroll, wealth, insurance, proptech, payments, neobanking and more and have been remote-first since 2017.
Lead and manage a team responsible for delivering complex, cross-functional programs and initiatives.
Define program strategy and oversee the development of clear roadmaps and execution plans.
Partner with senior leaders and cross-functional stakeholders across Product, Engineering, Operations, and Compliance to align priorities.
Affirm is reinventing credit to make it more honest and friendly, giving consumers the flexibility to buy now and pay later without any hidden fees or compounding interest. They are a remote-first company with employees across the country of employment and offer competitive benefits that are anchored to their core value of people come first.
Own the programme from planning to going live as a direct participant in 2026.
Coordinate across engineering, treasury, operations, legal, compliance, and external partners.
Set the pace, unblocking problems, and keeping everyone aligned on what needs to happen and when.
Griffin is a technology platform and a fully regulated bank, API-first, developer-centric, and purpose-built to serve innovative fintechs and brands who want to build and embed financial products. They believe that smart, motivated, conscientious people thrive in high-trust, high-autonomy environments.
Develop and execute a comprehensive customer success strategy that aligns with the company's overall business objectives.
Lead the Customer Success department and technical support teams
Drive customer retention and growth while ensuring a seamless and positive customer experience.
Xapo Bank is committed to changing the way things are done within the financial sector. They are a fully distributed team of over 130 employees working remotely from 30+ countries around the world, striving to provide economic freedom and wealth protection globally.
Lead high-impact programs and drive complex, cross-functional initiatives.
Analyze complex datasets to identify trends and develop clear insights.
Lead discussions with senior stakeholders, building strong cross-functional relationships.
Chime is a financial technology company that aims to make banking services helpful, easy, and free. They empower members to take control of their finances through user-friendly tools. Chime is a team of problem solvers and dreamers with a shared obsession: their members.
Partner with executive leaders to shape digital strategies anchored on ServiceNow’s AI-powered platform.
Establish ServiceNow as the trusted platform for operational efficiency and intelligent automation.
Drive transformation of customer service operations to improve case resolution speed and experience.
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.
Partner with product managers to advise on legal matters relating to business banking and merchant payments.
Support Monzo with the operational and product changes needed to offer point of sale (POS) and online card payment acceptance to our business banking customers.
Help to develop efficient ways of working to enable Monzo to scale quickly, and ensuring Monzo operates safely and in accordance with the law and regulation.
Monzo is working to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They are a growing company with a focus on creating magical moments for their customers through financial education and award winning customer service.
Coach and support a team of up to 7 Team Managers.
Make critical, real-time operational decisions.
Take full ownership of your operation's performance.
Monzo is on a mission to make money work for everyone, waving goodbye to the complicated ways of traditional banking. They have personal and business bank accounts, joint accounts, accounts for 16-17 year olds, a free kids account and credit cards. They are creating magical moments for their customers!
Translating ambiguous problems into clear product strategies
Leading cross-functional development across engineering, data, GTM, and operations
SentiLink provides identity and risk solutions, empowering institutions and individuals to transaction with confidence. They are building the future of identity verification in the United States replacing a clunky, ineffective, and expensive status quo with solutions that are 10x faster, smarter, and more accurate.
Cultivate partnerships with clients by understanding their goals.
Drive customer adoption and satisfaction by delivering value and mitigating churn risks.
Identify growth opportunities and work with clients and sales to accelerate expansion initiatives.
Experian is a global data and technology company, powering opportunities for people and businesses around the world. As a FTSE 100 Index company listed on the London Stock Exchange (EXPN), they have a team of 22,500 people across 32 countries and our corporate headquarters are in Dublin, Ireland.
Conduct compliance risk assessments for products and operational changes.
Translate regulatory expectations into practical controls.
Design and implement scalable compliance controls.
EarnIn builds products that deliver real-time financial flexibility for those with the unique needs of living paycheck to paycheck. They are a fast-growing company with experienced leadership and world-class funding partners, aiming to bring world-class talent onboard.
Understand the operational construct of integration partners to help them navigate how Anchorage Digital serves their operational needs.
Apply expertise in both institutional and retail crypto landscapes to anticipate client needs and advocate internally on behalf of partners.
Act as the point of contact for partners, resolving high-priority escalations and managing cross-organizational dependencies.
Anchorage Digital is building the world’s most advanced digital asset platform for institutions to participate in crypto. They are a diverse team of more than 600 members, united in one common goal: building the future of finance by providing the foundation upon which value moves safely in the new global economy.