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Key Responsibilities:
- Partner with executive leaders across business, IT, risk, and operations.
- Establish ServiceNow as the trusted enterprise platform for operational efficiency, resilience, and intelligent automation.
- Drive transformation of customer service operations in both B2B and B2C segments.
Qualifications:
- Experience in leveraging or critically thinking about how to integrate AI into work processes.
- 7+ years of enterprise account leadership experience within financial services or insurance.
- Proven ability to lead C-suite discussions on AI, automation, and workforce transformation.
ServiceNow
ServiceNow, founded in 2004, provides AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500. Their cloud-based platform connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work.